Loan Specialist
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What you'll do
- Perform credit activities and provide administrative support to support effective customer service through loan servicing, the extension of sound, constructive credit, and related services.
- Assist the account team in completing financial and loan input documents, verifying customer information, and completing credit investigations and analysis for review and action by risk management.
- Comply with closing requirements and disbursements; book and certify loans within authorities.
- Respond to customer inquiries and process customer transactions including checks and receipts, future payment funds, etc.
- Perform intermediate to advanced administrative functions that include but are not limited to utilizing the MS Office 365 suite and establishing and maintaining files in a digital format.
- Ensure customer information is handled with a high degree of confidentiality.
- Ensure appropriate information security protocols are followed in order to prevent unauthorized transactions.
- Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
- Other duties as assigned.
What they're looking for
- Experience in consumer lending, banking, or related field
- Exceptional customer service orientation
- Demonstrated commitment to personal accountability and responsibility in the workplace
- Proven ability to consistently arrive on time and maintain regular attendance in accordance with company policies
- Ability to produce accurate reports, documents, and correspondence through attention to detail and knowledge of correct spelling, grammar and sentence structure
- Ability to work efficiently and effectively on multiple projects in multiple software programs
- High school diploma or equivalent
Nice to have
- Training in general office skills
- General knowledge of applicable credit laws and regulations
- General knowledge of agricultural practices
- Knowledge of credit investigation and verification practices
- Knowledge of platting and legal descriptions
- Knowledge of accounting principles and processes
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System – the leading provider of credit to American agriculture.
AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.
We are in search of a Loan Specialist I or Loan Specialist II to join our Credit Resolution Team in Spokane, Washington (Headquarters). This full-time position reports to the VP, Operations and is accountable for providing support to service distressed accounts and/or high profile loans.
Compensation Information
The base salary range for this position in Spokane, Washington is:
Level I:
Typical starting range: $40,000 - $51,900
Full base salary range: $40,000 - $57,800
Annual performance-based incentive target is 6% of base.
Level II:
Typical starting range: $44,200 - $58,900
Full base salary range: $44,200 - $66,200
Annual performance-based incentive target is 6% of base.
*Relocation assistance will be provided to eligible candidates who must relocate to accept this position.
Essential Duties
- Perform credit activities and provide administrative support to support effective customer service through loan servicing, the extension of sound, constructive credit, and related services.
- Assist the account team in completing financial and loan input documents, verifying customer information, and completing credit investigations and analysis for review and action by risk management.
- Comply with closing requirements and disbursements; book and certify loans within authorities.
- Respond to customer inquiries and process customer transactions including checks and receipts, future payment funds, etc.
- Perform intermediate to advanced administrative functions that include but are not limited to utilizing the MS Office 365 suite and establishing and maintaining files in a digital format.
- Ensure customer information is handled with a high degree of confidentiality.
- Ensure appropriate information security protocols are followed in order to prevent unauthorized transactions.
- Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
- Other duties as assigned.
Travel Requirements
- AgWest employees may occasionally be asked to travel for all-staff or team meetings not included in the standard travel requirements for the role.
Minimum Qualifications
- Experience in consumer lending, banking, or related field
- Exceptional customer service orientation
- Demonstrated commitment to personal accountability and responsibility in the workplace
- Proven ability to consistently arrive on time and maintain regular attendance in accordance with company policies
- Ability to produce accurate reports, documents, and correspondence through attention to detail and knowledge of correct spelling, grammar and sentence structure
- Ability to work efficiently and effectively on multiple projects in multiple software programs
- High school diploma or equivalent
Preferred Qualifications
- Training in general office skills
- General knowledge of applicable credit laws and regulations
- General knowledge of agricultural practices
- Knowledge of credit investigation and verification practices
- Knowledge of platting and legal descriptions
- Knowledge of accounting principles and processes
Benefits Offered by AgWest
- Medical, dental, and vision insurance
- Basic term life and AD&D insurance (fully paid for by the company)
- Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer
- 401(k) plan (6% match plus 3% employer contribution)
- Employee Assistance Program
- Wellness Program
- Jeans are welcome at work every day at AgWest!
*Vacation accrual rates increase with tenure.
Details about insurance and retirement benefits are available at: https://www.farmcreditfoundations.com/fcfbenefits
#LI-Onsite
If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees will not be sponsored for work authorization, including but not limited to H-1B, OPT, CPT, TN, J-1, or STEM.
Job level and starting annual salary will be based on a variety of factors including but not limited to experience, education, certifications/licensure, internal equity, location, business needs and market demands. The listed compensation and benefits information is accurate as of the posting date. AgWest reserves the right to adjust compensation for all positions and modify or discontinue benefits programs at its sole discretion, subject to applicable law.
Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by law.
When you apply for a position with AgWest Farm Credit, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information. This helps us evaluate job applicants for hiring opportunities, and, communicate with them.
To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied. You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it. Please be aware that this information is kept separate from your application, and not utilized in the selection process.
For more information about the information AgWest Farm Credit collects, please see the AgWest Farm Credit California Privacy Policy.
Company
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