Logistics Coordinator - Study Maintenance

This is a fully onsite role based at our Global Central Laboratory in Highland Heights, KY. We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate.

• Must be legally authorized to work in the United States without sponsorship.

• Must be able to pass a comprehensive background check, which includes a drug screening.

Available Shift:

• Monday - Friday, 1st shift

Participates in and supports department projects. Coordinates, supports, and performs logistics and administrative work to support the department.  

The “Logistics Coordinator – Maintenance” ensures a high level of support, service, reliability, and availability to internal departments.  

Ensures efficient and effective operations of the section 

As member of the Logistics Team your onsite attendance may be required for (but not limited to) trainings, meetings, daily operational tasks. 

Education

• High school Diploma or equivalent and relevant formal academic / vocational qualification

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 years)

• Preferred experience with general logistics experience with clinical trials.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

 Knowledge, Skills and Abilities: 

• Excellent client and phone service skills 

• Knowledge of Good Clinical Practices and laboratory principal's pre-analytical, analytic and post-analytic influences on specimens and results Intermediate level of computer literacy 

• Accurate data entry skills 

• Superior analytical, interpersonal and time management skills 

• Excellent verbal communications and customer service skills in the English language - additional languages are an advantage 

• Critical thinking and problem-solving skills to support quality decision making 

• Proven negotiation and problem resolution skills 

• Maintains confidentiality of client protocols and study data 

Additional / Specific Job Responsibilities: 

• Reports to Team Lead level or above 

• Actively solves problems to ensure timely delivery of both inbound and outbound shipments. 

• Facilitates communication with IOR to ensure correct delivery of supply orders to clinical sites. 

• Escalates to Project Manager and/or designee when client/IOR is unresponsive and study timelines are impacted. 

• Participates to Courier operational meetings and reports to Senior Level/Team Lead/Manager any issue or concern.  

• Point of contact for clinical sites for issues and questions related to courier operations, sample pickups or deliveries of supplies. Actively arranges pickups and looks for contingencies when sites are unable to work with the assigned courier 

• Supporting the Associate Logistics Coordinators_Maintenance with their daily tasks 

• Issue Pro-forma invoice for shipments from kit vendors to sites. 

• Maintains the Proforma mailbox, sending proforma invoices to the IOR for approval, making any changes required and release to kit vendor for shipment. 

• Maintains courier contact sheets and starter packs for couriers. 

• Point of contact for issues and questions related to proforma invoices for supply orders, Starter Packs and Courier Contact Sheets. 

• Assist with training on Proforma invoices, mailbox management and interactions with IOR. 

• Assist with training on Starter Packs and Courier Contact Sheets 

• Responsible for daily interaction with clients/IOR to ensure correct delivery of supply orders to clinical sites. 

• Coordinate the review and action required on custom reports 

• Supports in the investigation and resolution of Quality Events  

Working Environment:
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.

Why join us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.

Apply today to help us deliver tomorrow’s breakthroughs.