Mahagony Bar | Gaming Bar Food and Beverage Supervisor
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About this role
Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Mahogany Bar | Food and Beverage Supervisor | Max Term (18months)
We have an exciting opportunity at Crown Resorts Sydney seeking a confident and motivated hospitality professional to join our Gaming Floor as a Food and Beverage Supervisor on a max term. The role is located in Mahogany Bar, located within Crown Sydney's premium gaming environment, this role delivers high-volume, luxury beverage service to gaming guests across the main gaming floor and private gaming areas.
About You:
Previous supervisory experience in a premium bar, gaming floor or high-volume hospitality environment
Strong leadership capability with a passion for coaching, mentoring and developing teams
Exceptional presentation and grooming standards suited to a luxury environment
Comfortable engaging with guests and leading by example in a highly visible role
Strong organisational, decision-making and time-management skills
Ability to succeed in a fast-paced, service-driven environment
Flexibility to work a rotating roster across a 24/7 operation (overnights required)
Current NSW Responsible Service of Alcohol (RSA) competency card required
Ability to obtain and maintain a Casino Special Employee Licence (subject to police and credit checks)
Why Join the Gaming Floor?
Lead service within Crown Sydney's premium gaming environment
Be part of a high-performing and inclusive team delivering luxury guest experiences
Ongoing product training with world-class beverage brands
Career development and progression opportunities across Crown Resorts
Complimentary meals and generous on-property dining discounts
Accommodation discounts across Crown Resorts in Sydney, Melbourne and Perth
Access to recognition programs, community initiatives and exclusive employee benefits
The Role:
Gaming Floor Bars play an integral role in Crown Sydney's premium gaming experience, delivering luxury beverage service across both the main gaming floor and private gaming areas. As Bar Supervisor, you will support the management team in driving service excellence, fostering a high-performing team culture, and ensuring every guest interaction reflects the exceptional standards synonymous with Crown Sydney. Working within a dynamic 24/7 environment, you will play a key role in creating memorable experiences while contributing to the ongoing success of the venue.
Key Responsibilities:
Leading bar teams during service to deliver exceptional guest experiences
Supporting daily operations across the gaming floor and private gaming areas
Coaching, mentoring and motivating team members to achieve high performance
Maintaining luxury service standards in a fast-paced environment
Building strong relationships with guests through proactive engagement
Monitoring operational efficiency and supporting continuous improvement initiatives
Ensuring compliance with RSA, gaming, safety and operating procedures
Creating a positive team culture focused on service excellence
You'll Bring:
Experience supervising teams within premium bar, gaming or hospitality environments
A genuine passion for luxury service and guest engagement
Strong operational awareness and the ability to remain calm under pressure
Excellent communication and leadership skills
High attention to detail and commitment to service excellence
Confidence working in a guest-facing gaming environment
An ability to support and inspire teams while consistently leading by example
Desirable
Chinese, Thai /or Vietnamese language skills desired
Candidates with full working rights will be considered
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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