Manager, AV Systems
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What you'll do
- Lead the long-term systems administration, preventative maintenance, and capital improvement projects for all AVB infrastructure across Chase Center & Thrive City
- Target and maintain a 99.99% uptime Service Level Agreement for critical venue AV and production systems
- Document, standardize, and maintain a centralized repository of system configurations, drawings, and SOPs to eliminate knowledge silos and ensure business continuity
- Manage the technical ticketing pipeline, actively working to reduce work order time-to-resolution
- Provide strong, cost-effective oversight for the internal represented workforce during event setups, strikes, and maintenance windows
- Determine and execute the optimal division of workload between internal represented technicians and specialized external vendors to optimize operational budgets
- Strategically manage scheduling and workflows to reduce represented staff overtime
- Design and package existing AV inventory into standardized, a-la-carte production packages for Private Events and Events team to monetize
- Fulfill Manager on Duty (MOD) responsibilities for assigned events
- Serve as technical resource to facilitate compliance requests from the Legal department
- Other duties as assigned
What they're looking for
- Bachelor's degree or equivalent work experience
- 3-5 years in AV systems administration, engineering, or integration, preferably within a high-volume, multipurpose sports and entertainment facility
- Advanced technical knowledge of entertainment technology networking, arena sound systems, broadcast cabling architectures, LED control systems, and integrated control systems (i.e., Crestron)
- Ability to lead, supervise, and build positive relationships with represented labor groups (i.e., IATSE Technicians)
- Proficiency in Microsoft Office Suite/Google Workspace
- Experience managing vendor contracts, capital improvement lifecycles, and cross-departmental maintenance schedules
- Exceptional communication skills with the ability to translate complex technical issues into clear updates for non-technical stakeholders, clients, and legal counsel
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About the Position
Chase Center is seeking a highly skilled and strategic Manager, AV Systems to own administration, maintenance, and capital improvement (C&D) projects for all Audio / Visual and Broadcast (AVB) assets across Chase Center & Thrive City. As a critical member of our Back of House Operations team, this role will drive long-term technical sustainability, ensure knowledge redundancy, and maximize system uptime. The ideal candidate will strike a balance between high-level technical systems administration and hands-on operational leadership, managing key vendor relationships, optimizing the division of labor between external partners and our internal represented workforce, and generating revenue by leveraging cutting-edge technologies and inventory. This position will report to the Director, AV & Broadcast.
Key Responsibilities
- Lead the long-term systems administration, preventative maintenance, and capital improvement projects for all AVB infrastructure across Chase Center & Thrive City
- Target and maintain a 99.99% uptime Service Level Agreement for critical venue AV and production systems
- Document, standardize, and maintain a centralized repository of system configurations, drawings, and SOPs to eliminate knowledge silos and ensure business continuity
- Manage the technical ticketing pipeline, actively working to reduce work order time-to-resolution
- Provide strong, cost-effective oversight for the internal represented workforce during event setups, strikes, and maintenance windows
- Determine and execute the optimal division of workload between internal represented technicians and specialized external vendors to optimize operational budgets
- Strategically manage scheduling and workflows to reduce represented staff overtime
- Design and package existing AV inventory into standardized, a-la-carte production packages for Private Events and Events team to monetize
- Fulfill Manager on Duty (MOD) responsibilities for assigned events
- Serve as technical resource to facilitate compliance requests from the Legal department
- Other duties as assigned
Required Experience & Skills
- Bachelor's degree or equivalent work experience
- 3-5 years in AV systems administration, engineering, or integration, preferably within a high-volume, multipurpose sports and entertainment facility
- Advanced technical knowledge of entertainment technology networking, arena sound systems, broadcast cabling architectures, LED control systems, and integrated control systems (i.e., Crestron)
- Ability to lead, supervise, and build positive relationships with represented labor groups (i.e., IATSE Technicians)
- Proficiency in Microsoft Office Suite/Google Workspace
- Experience managing vendor contracts, capital improvement lifecycles, and cross-departmental maintenance schedules
- Exceptional communication skills with the ability to translate complex technical issues into clear updates for non-technical stakeholders, clients, and legal counsel
Time Commitment
- Ability to work flexible and sometimes demanding schedules (including nights, weekends, and holidays)
Physical Demands
- Ability to lift up to 50 lbs
Compensation
- $119,000 - $126,000 Per Year + Bonus
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- Warriors home tickets, team store discount and more!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Golden State is an equal opportunity employer.
We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Want to learn more about who we are and what we value? Visit www.warriors.com/employment
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