Manager, Client Services (Supported Living)
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What you'll do
- Provide leadership, management and oversight to a team of Direct Support Facilitators, responding to inquiries, requests/concerns, and address and resolve issues when supporting staff.
- Ensure performance management protocols are adhered to in relation to the responsibilities and requirements of the employee’s position.
- Develop, maintain and promote a high level of quality service delivery.
- Ensure programs meet all internal and external reporting requirements.
- Manage day-to-day administration of the programs.
- Provide enhanced program development, planning and evaluation.
- Promote community and stakeholder engagement.
- Have working knowledge of the Employment Standards Act, applicable labour laws, and Collective Agreements.
- Direct staff and provide program oversight through regular on-site management.
- Ensure staff teams complete annual training, meeting regulatory and organizational standards and facilitate training as required.
- Audit program timesheets, petty cash, and staff reports to ensure all program expectations are met.
- Ensure all CLH policies and procedures are adhered to and documented to ensure client safety and regulatory compliance.
What they're looking for
- Degree or diploma in Developmental Services, Social Services, Management, Disabilities Management or Applied Behavioural Sciences or equivalent education and experience.
- Previous experience working with people with high-risk behaviours, transitional aged youth, addictions and/or mental health.
- Minimum 5 years experience in a management, supervisory or team leadership role.
- Demonstrated experience developing and implementing dynamic and engaging programs for and with people with special needs.
- Highly skilled in client/family liaison and stakeholder engagement.
- Excellent interpersonal and communication skills (both verbal and written).
- Knowledge of relevant legislation in Developmental Services as well as demonstrated experience with Quality Assurance Measures.
- A commitment to inclusion and empowerment for people with special needs.
- A valid G class driver’s license, with proof of insurance in good standing a clean driver’s abstract and access to reliable transportation.
Nice to have
- Previous experience managing in a unionized environment is preferred.
- Fluency in a language other than English is an asset.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Our client is a collaborative not-for-profit organization that is a leading provider in the developmental services sector, dedicated to helping individuals achieve their full potential, be included in the community and build great lives. The organization is looking for passionate people to join their vision and mission!
Are you passionate about organizational success?
The Pod Group is partnering with this amazing organization to place a resourceful, hands-on, and organized individual to fulfill the role of a Manager, Client Services (Supported Living).
WHY YOUR ROLE MATTERS🔍
As the Manager, Client Services (Supported Living), you will be responsible for the overall management of a select portfolio within the organization's Group Living, Supported Independent Living (SIL) and Intensive Supports programs. This role will provide managerial oversight for the accommodation, care, and supervision of adults with a developmental disability in group living and in the community. This is a rewarding opportunity to be part of a dedicated team making a real difference in the community. If you are a compassionate, motivated, and strategic professional looking for purpose-driven work, we want to hear from you.
HOW YOU WILL MAKE AN IMPACT🎯
- Provide leadership, management and oversight to a team of Direct Support Facilitators, responding to inquiries, requests/concerns, and address and resolve issues when supporting staff.
- Ensure performance management protocols are adhered to in relation to the responsibilities and requirements of the employee’s position.
- Develop, maintain and promote a high level of quality service delivery.
- Ensure programs meet all internal and external reporting requirements.
- Manage day-to-day administration of the programs.
- Provide enhanced program development, planning and evaluation.
- Promote community and stakeholder engagement.
- Have working knowledge of the Employment Standards Act, applicable labour laws, and Collective Agreements.
- Direct staff and provide program oversight through regular on-site management.
- Ensure staff teams complete annual training, meeting regulatory and organizational standards and facilitate training as required.
- Audit program timesheets, petty cash, and staff reports to ensure all program expectations are met.
- Ensure all CLH policies and procedures are adhered to and documented to ensure client safety and regulatory compliance.
WHAT YOU WILL BRING🎓
- Degree or diploma in Developmental Services, Social Services, Management, Disabilities Management or Applied Behavioural Sciences or equivalent education and experience.
- Previous experience working with people with high-risk behaviours, transitional aged youth, addictions and/or mental health.
- Minimum 5 years experience in a management, supervisory or team leadership role.
- Demonstrated experience developing and implementing dynamic and engaging programs for and with people with special needs.
- Highly skilled in client/family liaison and stakeholder engagement.
- Excellent interpersonal and communication skills (both verbal and written).
- Knowledge of relevant legislation in Developmental Services as well as demonstrated experience with Quality Assurance Measures.
- Previous experience managing in a unionized environment is preferred.
- A commitment to inclusion and empowerment for people with special needs.
- A valid G class driver’s license, with proof of insurance in good standing a clean driver’s abstract and access to reliable transportation.
- Fluency in a language other than English is an asset.
OUR COMMITMENT TO EDIB
The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.
OUR PARTNERSHIP - THE POD GROUP
The Pod Group (PG) connects candidates with amazing career opportunities in Ontario! We collaborate extensively with not-for-profit and community-based organizations, including health, social services, developmental, housing, mental health, and community health care.
We promote a unique candidate experience that integrates equity, diversity, inclusion and belonging in our engagement with candidates. Our recruitment strategy focuses on learning more about your career goals and aligning your passion with mission-driven work.
We thank you for your interest in applying!
Salary: $72,000 CAD to $80,000 CAD Annually
Vacancy: Current Opening
Company
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