QBE Insurance·9 days ago
9 days ago
Manager, Customer Insights Performance
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What you'll do
- Lead the evolution of customer listening and performance measurement across QBE’s Australia Pacific business
- Drive the translation of customer feedback into actionable insights and influence business decisions
What they're looking for
- Experienced professionals with expertise in customer insights and stakeholder management
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are expanding our team: As Manager, Customer Insights Performance, you will lead the evolution of customer listening and performance measurement across QBE’s Australia Pacific business. Drive the translation of customer feedback into actionable insights and influence business decisions. Ideal for experienced professionals with expertise in customer insights and stakeholder management.
Skills
- customer insights
- voice of customer
- performance measurement
- stakeholder management
- strategic planning
- project management
- programme delivery
- executive presentations
- research analysis
- process improvement
- customer experience management
- complaint management
- financial products
- intentional collaboration
- customer value management
- claims management
- data analysis
- narrative development
- executive recommendations
Company
QBE Insurance
Sydney, Australia
Company facts come from this company's own listings. We only show what the postings themselves carry.