Network Operations Center (NOC) Lead
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What you'll do
- Lead a team of NOC engineers and technicians, providing guidance, training, and mentorship to ensure optimal performance and development.
- Oversee daily operations of the NOC team, including scheduling, task allocation, and performance management.
- Ensure the continuous monitoring of network devices, systems, and applications to detect issues proactively and respond to critical events.
- Lead the team in responding to network incidents, managing escalation procedures, and ensuring timely resolution, and stakeholder notification.
- Work closely with other IT teams to resolve issues and improve network infrastructure.
- Generate and analyze performance reports and incident metrics for senior management and other stakeholders.
- Create and continuously evaluate and improve NOC procedures, tools, and workflows to enhance the overall efficiency and effectiveness of the team.
- Provide technical guidance and mentorship to NOC team members
- Participate in on-call rotation for after-hours support.
What they're looking for
- TS/SCI with Poly required
- Bachelor's degree in Computer Science, Information Technology, or related field
- 10+ years of experience in network operations, with at least 2 years in a leadership role
- Strong understanding of network protocols, infrastructure, and security concepts
- Experience with network monitoring tools and ticketing systems
- Excellent problem-solving and analytical skills
- Strong leadership and team management abilities
- Exceptional communication skills, both verbal and written
- Ability to work in a fast-paced, high-pressure environment
- Flexibility to work rotating shifts, including nights, weekends, and holidays
Nice to have
- Relevant certifications such as CCNA, CCNP, or CompTIA Network+
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The Opportunity:
We are seeking an experienced and skilled Network Operations Center (NOC) Lead to oversee our 24/7 NOC team. The NOC Lead will oversee the day-to-day operations of our NOC, ensuring the efficient monitoring, troubleshooting, and maintenance of our network infrastructure and systems. The ideal candidate will have extensive experience in network operations, team leadership, and incident management, along with a strong understanding of network security and performance monitoring.
Responsibilities:
Lead a team of NOC engineers and technicians, providing guidance, training, and mentorship to ensure optimal performance and development.
Oversee daily operations of the NOC team, including scheduling, task allocation, and performance management.
Ensure the continuous monitoring of network devices, systems, and applications to detect issues proactively and respond to critical events.
Lead the team in responding to network incidents, managing escalation procedures, and ensuring timely resolution, and stakeholder notification.
Work closely with other IT teams to resolve issues and improve network infrastructure.
Generate and analyze performance reports and incident metrics for senior management and other stakeholders.
Create and continuously evaluate and improve NOC procedures, tools, and workflows to enhance the overall efficiency and effectiveness of the team.
Provide technical guidance and mentorship to NOC team members
Participate in on-call rotation for after-hours support.
Qualifications:
TS/SCI with Poly required
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of experience in network operations, with at least 2 years in a leadership role
Strong understanding of network protocols, infrastructure, and security concepts
Experience with network monitoring tools and ticketing systems
Excellent problem-solving and analytical skills
Strong leadership and team management abilities
Exceptional communication skills, both verbal and written
Ability to work in a fast-paced, high-pressure environment
Flexibility to work rotating shifts, including nights, weekends, and holidays
Strong leadership and team management abilities
Effective communication skills, both verbal and written
Ability to work in a fast-paced, 24/7 environment
Desired:
Relevant certifications such as CCNA, CCNP, or CompTIA Network+
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$115,600 - 254,200 USDCompany
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