Office Experience & Reception Assistant, Santiago

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Office Experience & Reception Assistant serves as the first point of contact for the Santiago (Chile) office, ensuring a professional and welcoming experience for visitors, clients, and employees.

This role combines front desk responsibilities with operational, administrative, and facilities support. The position plays a key role in the daily coordination of the office environment, contributing to an efficient, organized, and high-quality workplace experience for all employees and guests.

Reception & Office Experience

• Act as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming reception experience.
• Manage incoming calls and visitor interactions, providing information and guidance as needed.
• Coordinate visitor access and registration processes, ensuring compliance with office protocols and security procedures.
• Administer visitor management and access control systems in coordination with IT and building administration.
• Support visitors during their time in the office and assist with logistical needs.
• Manage incoming and outgoing correspondence, including packages and official documentation.
• Coordinate meeting room preparation and provide logistical support for meetings and office activities.
• Manage internal office communications and update relevant office information channels when needed.

Facilities & Office Operations

• Support the daily operation of the office, ensuring an organized and efficient work environment.
• Coordinate and supervise cleaning and other service providers to maintain office standards.
• Manage office supplies, pantry items, operational materials, and inventory levels.
• Coordinate purchases and vendor services in line with internal procedures.
• Assist with meeting room allocation, common space management, and parking coordination.
• Support the organization of office events, staff meetings, and internal initiatives.
• Assist with preventive maintenance follow-ups and vendor coordination for office services.
• Monitor facilities-related expenses and support budget compliance.

Administrative & Internal Support

• Provide administrative support for operational processes and documentation.
• Follow up on administrative tasks and ensure completion of operational requests.
• Support internal teams with logistics when required, including:
  • People / HR / L&D (onboarding logistics and internal initiatives)
  • Expense Desk (administrative documentation and processes)
  • Marketing (coordination of local events and institutional shipments).

YOU’RE GOOD AT

• Delivering exceptional customer service and creating a welcoming office environment.
• Managing multiple operational and administrative tasks in a dynamic environment.
• Communicating clearly and professionally with employees, visitors, and external vendors.
• Coordinating logistics and maintaining organized processes.
• Solving operational issues proactively and efficiently.
• Working collaboratively with different teams and stakeholders.
• Demonstrating a proactive and motivated mindset by anticipating office needs, identifying opportunities for improvement, and taking initiative to enhance the overall workplace experience.
• Maintaining attention to detail and high service standards.
• Handling confidential information with discretion.

What You'll Bring

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 3+ years of experience in administrative, executive assistant, office operations, or coordination roles.
• Technical education or relevant professional training preferred in Outlook. 
• Strong customer service mindset and interpersonal skills.
• Excellent communication skills in Spanish and English (verbal and written).
• Strong organizational and time-management skills with the ability to prioritize tasks.
• Ability to manage multiple responsibilities with autonomy and flexibility.
• Proficiency in Microsoft Office and office management systems.
• Strong attention to detail and commitment to maintaining organized records and office standards.
• Ability to handle sensitive information with professionalism and confidentiality.

Who You'll Work With

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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