Operations Administrator
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What you'll do
- Understand vehicle issues and service / damage requirements.
- Sharing complaints and approve required repairs / coordination with insurer.
- Explain service processes, repair requirements, and completion timelines.
- Maintain regular communication with customers regarding service / damage progress.
- Coordination with internal and driver team.
- Create the job list and enter approval details in orders accurately in system.
- Coordinate with workshop to diagnose and repair vehicles as per approval.
- Monitor service status and ensure timely completion of work.
- Escalation to workshop / OEM / Internal team wherever required.
- Arrange parts availability in coordination with the workshop team.
- Address customer complaints professionally and resolve issues promptly.
- Ensure high Net Promotor (NPS) scores.
What they're looking for
- Diploma/Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.
- 2-5 years of experience as a Service Advisor, or similar role in the automobile industry.
- Strong customer service and communication skills.
- Sound technical knowledge of automobiles and vehicle systems.
- Ability to explain technical issues in simple customer-friendly language.
- Good problem-solving and conflict-resolution abilities.
- Proficiency in Systems, CRM software, and MS Office.
- Time management and multitasking capabilities.
Nice to have
- Automotive certification preferred.
- Experience working in dealerships or authorized service centers preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Customer Service
- Understand vehicle issues and service / damage requirements.
- Sharing complaints and approve required repairs / coordination with insurer.
- Explain service processes, repair requirements, and completion timelines.
- Maintain regular communication with customers regarding service / damage progress.
Service Coordination
- Coordination with internal and driver team.
- Create the job list and enter approval details in orders accurately in system.
- Coordinate with workshop to diagnose and repair vehicles as per approval.
- Monitor service status and ensure timely completion of work.
- Escalation to workshop / OEM / Internal team wherever required.
- Arrange parts availability in coordination with the workshop team.
Customer Satisfaction
- Address customer complaints professionally and resolve issues promptly.
- Ensure high Net Promotor (NPS) scores.
Required Qualifications
Education
- Diploma/Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.
- Automotive certification preferred.
Experience
- 2-5 years of experience as a Service Advisor, or similar role in the automobile industry.
- Experience working in dealerships or authorized service centers preferred.
Required Skills & Competencies
- Strong customer service and communication skills.
- Sound technical knowledge of automobiles and vehicle systems.
- Ability to explain technical issues in simple customer-friendly language.
- Good problem-solving and conflict-resolution abilities.
- Proficiency in Systems, CRM software, and MS Office.
- Time management and multitasking capabilities.
Working Conditions
- Work primarily in automobile dealerships, service centers, or workshops.
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Company
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