Allianz·18 days ago
18 days ago
Operations Manager - Roadside Assistance Contact Centre
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What you'll do
- Lead and develop high-performing teams within our Brisbane Contact Centre
- Drive operational excellence
- Manage performance metrics
- Support commercial outcomes
What they're looking for
- Significant contact centre leadership experience
- Strong people management skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a senior Operations Manager to lead and develop high-performing teams within our Brisbane Contact Centre. Drive operational excellence, manage performance metrics, and support commercial outcomes. Ideal for candidates with significant contact centre leadership experience and strong people management skills.
Skills
- operational performance management
- contact centre operations
- team leadership
- performance management
- coaching and development
- continuous improvement
- kpi management
- stakeholder management
- budget management
- cost control
- change management
- analytical problem solving
- ms office
- wfm metrics interpretation
- risk management
- compliance management
- whs governance
- insurance industry knowledge
- financial acumen
- assistance services knowledge
Company
Allianz
Brisbane, Australia
Company facts come from this company's own listings. We only show what the postings themselves carry.