Operations Specialist, Asset Services, Asset Transfer Validation

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Team Head, Asset Services, Asset Transfer Validation (Vice President)

We are seeking a team member to join our Asset Services (AS) function. The incumbent will lead the Asset Transfer Validation team which handles pre-processing checks for all client related payments prior to processing by Remittance team and callback verification on required transactions.

Responsibilities

Strategic Planning, Leadership and Team Management

• Contribute to the development of the target operating model for the team

• Align team goals with organization strategic objectives, ensuring the team support business growth

• Lead and mentor, providing guidance, support and developmental opportunities

• Develop and implement training to improve team skills, knowledge and efficiency

• Foster a positive and high-performance culture

Pre-processing check for payments, callback on Asset Transfer/Static updates

• Oversee daily requests, ensuring team members are performing pre-processing checks, callbacks effective and in accordance with bank’s SOP and within SLA

• Ensure both validation and callback teams work effective and provide cross-coverage

• Effective management on escalation and issues are resolved or properly escalated in a timely manner

• Identify areas of improvement with Business and/or within the team and engage relevant stakeholders, see through to delivery of improvement initiatives

• Coverage includes: Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker’s Guarantee, Deposit placement, rollover and withdrawals

Control

• Review End of Day checks

• Ensure monthly Risk & Control Self-Assessment (RCSA) checks and Sampling Checks are completed

• Ensure any exception handling is performed as per exception handling framework

• Identify control gaps and streamlining of processes to improve efficiency and deliver improvements

• Access risk and makes decision for exceptional cases. Decisions are always taken in accordance with the Bank’s policies and internal guide

Query Management

• Ensure the team response to all queries from Business is resolved within expected timeframe or escalated to the correct parties

Change Management

• Identify control gaps and streamlining of processes to improve efficiency and deliver improvements

• Increase automation and STP with use of AI to improve Operations efficiency and achieve faster turnaround

• Participate in projects/changes in relation to regulatory/market requirement. Including preparation of test cases, UAT, Regression test planning and execution.

Requirements

• At least 10 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role

• Strong analytical skills, with the ability to identify issues, develop solution and drive implementation

• Familiarity with project management methodologies (Agile)

• Client-oriented mindset

• Meticulous and good team player

• Ability to work & deliver under time pressure

• Knowledge in AI / MS Access / Python / Power BI is a plus

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.