Patient Administration Manager
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What you'll do
- Oversee the day-to-day management of patient administration services, ensuring processes are efficient, accurate, and patient-centred.
- Lead, manage, and coordinate the performance of administration teams across all relevant departments.
- Ensure services run in line with key performance indicators (KPIs), referral-to-treatment (RTT) standards, and organisational targets.
- Provide clear leadership and direction to administration leads, supervisors, and wider team members.
- Recruit, train, and develop administrative staff, ensuring all team members are supported through performance reviews and personal development plans.
- Foster a positive, motivated, and high-performing team culture that aligns with organisational values.
What they're looking for
- Proven experience in healthcare administration or operations management.
- Strong leadership and people management skills.
- Excellent communication and stakeholder engagement abilities.
- Strong understanding of patient pathway management, data protection, and service coordination.
- Proficient in patient administration systems and Microsoft Office.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Patient Administration Manager
The Priory Hospital
37.5 Hours & Permanent
Salary: Up to £50,000.00 per year (depending on level of experience, training and qualification)
The Priory Hospital in Birmingham is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Administration Manager to join their team of staff in the Patient Administration department.
This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include:
Oversee the day-to-day management of patient administration services, ensuring processes are efficient, accurate, and patient-centred.
Lead, manage, and coordinate the performance of administration teams across all relevant departments.
Ensure services run in line with key performance indicators (KPIs), referral-to-treatment (RTT) standards, and organisational targets.
Provide clear leadership and direction to administration leads, supervisors, and wider team members.
Recruit, train, and develop administrative staff, ensuring all team members are supported through performance reviews and personal development plans.
Foster a positive, motivated, and high-performing team culture that aligns with organisational values.
Applicants should meet the following criteria:
Proven experience in healthcare administration or operations management.
Strong leadership and people management skills.
Excellent communication and stakeholder engagement abilities.
Strong understanding of patient pathway management, data protection, and service coordination.
Proficient in patient administration systems and Microsoft Office.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
25 days holiday per year + bank holidays, increasing to 30 days with service
Management Bonus Scheme
Private Pension Scheme
Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
Friends & Family Hospital Discounts
Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
Non-contributory life insurance
Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
Access to resources, tools and services to support your wellbeing
Employee recognition programmes
Industry leading training and development opportunities
…and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
Company
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