Pensions Project Support Administrator

Implementation Project Support Administrator

The Pensions Implementation Project Support role is to support the Implementation Project Management team in the onboarding of new schemes and managing the process of transitioning the scheme into the “business as usual” (“BAU”) administration teams, including the set-up of administration operational functions. Successful implementations are critical for enabling the BAU teams to provide efficient and accurate BAU service at Go-Live dates.

The successful candidate will report to the Project Implementation Lead within the Implementations team. The Implementations team is a national team and part of the Client Onboarding and Change function which sits within the Administration service line. The candidate will liaise with various internal key stakeholders, including the Administration, Accounts, Payroll and Systems teams, as well as liaising with the incumbent administrators.

This role can be based in our Birmingham, Reading, Manchester, Croydon, Bristol, Leeds, Edinburgh, Glasgow or Belfast office with a hybrid workstyle.

What does the role entail?

• Drafting of data and documentation requests

• Attendance at team, incumbent and trustee meetings (if applicable) to prepare minutes and take forward actions

• Drafting of communications to members and all other parties associated with the scheme

• Set-up of phone line, email in-box, letters

• Involvement in handover of schemes to Admin BAU team

• Liaising with incumbent administrators and internal stakeholders

What we’re looking for

Skills & Experience

• Pensions administration technical and pension scheme legislation knowledge

• Organisational and communication skills

• Ability to prioritise competing demands

• Ideally 2 years+ pensions administration experience

Behaviours & Competencies

• Experience of liaising with clients / Trustees

• Good communication skills

• Strong attention to detail

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance

• Study support to help you achieve professional qualifications, with salary increases for exam passes.

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team.  We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits.

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us hrrecruitment@ISIO.com