People Care Consultant
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What you'll do
- Provide professional early intervention and case management support for employees experiencing work and non-work related injury or illness.
- Develop tailored recovery and return to work plans that support sustainable outcomes for employees and leaders.
- Partner with leaders to navigate workplace health matters with confidence and care.
- Collaborate with rehabilitation providers, medical practitioners and internal stakeholders to coordinate support and remove barriers to recovery.
- Analyse case trends and insights to identify opportunities to improve employee outcomes and strengthen the People Care program.
- Contribute to capability uplift initiatives that enhance leader confidence in managing injury and illness matters.
- Build strong relationships across the organisation and influence positive wellbeing outcomes through proactive stakeholder engagement.
What they're looking for
- Experience in workplace rehabilitation, injury management, early intervention, occupational rehabilitation or case management.
- Demonstrated success managing complex cases and achieving positive rehabilitation and return to work outcomes.
- Strong organisational skills, with the ability to manage competing priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills, with the ability to navigate sensitive situations with empathy and professionalism.
- Strong attention to detail and a proactive approach to driving outcomes.
Nice to have
- An allied health background in Exercise Physiology, Psychology, Physiotherapy, Occupational Therapy or a related discipline would be highly regarded.
- Experience using ServiceNow or a similar case management system would be beneficial.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
12 Month Fixed Term/Secondment Opportunity
See yourself in our team
People Care supports leaders and employees across CommBank to navigate work and non-work related illness and injury. The team provides early intervention, practical guidance and case management support, helping our people remain at work or return to work safely.
As a People Care Consultant, you'll partner with leaders, employees and key stakeholders to manage health-related matters from referral through to resolution. You'll provide practical, solutions-focused support while helping leaders confidently navigate sensitive and often complex situations.
What your role will involve
Reporting to the Executive Manager, People Care Health, Safety & Wellbeing, you'll support employees through work and non-work related injury and illness by delivering tailored case management, early intervention and return to work strategies.
Working closely with leaders, rehabilitation providers and medical professionals, you'll help remove barriers to recovery, coordinate effective support plans and enable positive outcomes for both employees and the business. You'll play an important role in reducing unplanned absence, improving employee wellbeing outcomes and building leader capability in managing health-related matters.
You'll also contribute to the ongoing evolution of the People Care function by identifying opportunities to enhance processes, programs and service delivery.
On any given day, you will
Provide professional early intervention and case management support for employees experiencing work and non-work related injury or illness.
Develop tailored recovery and return to work plans that support sustainable outcomes for employees and leaders.
Partner with leaders to navigate workplace health matters with confidence and care.
Collaborate with rehabilitation providers, medical practitioners and internal stakeholders to coordinate support and remove barriers to recovery.
Analyse case trends and insights to identify opportunities to improve employee outcomes and strengthen the People Care program.
Contribute to capability uplift initiatives that enhance leader confidence in managing injury and illness matters.
Build strong relationships across the organisation and influence positive wellbeing outcomes through proactive stakeholder engagement.
We're interested in hearing from people who have
Experience in workplace rehabilitation, injury management, early intervention, occupational rehabilitation or case management.
An allied health background in Exercise Physiology, Psychology, Physiotherapy, Occupational Therapy or a related discipline would be highly regarded.
Demonstrated success managing complex cases and achieving positive rehabilitation and return to work outcomes.
Strong organisational skills, with the ability to manage competing priorities in a fast-paced environment.
Excellent communication and stakeholder management skills, with the ability to navigate sensitive situations with empathy and professionalism.
Strong attention to detail and a proactive approach to driving outcomes.
Experience using ServiceNow or a similar case management system would be beneficial.
At CommBank, we���re committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we’re particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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