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Jobs / Customer Service Team Lead in Australia
5 months ago
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Sgs·5 months ago
5 months ago

Preparation Supervisor (Gladstone)

Gladstone Central, AustraliaFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Apply faster with autofill FREEsgs uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Company Description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,400 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Our Energy Minerals Division provides high-quality, independent coal analysis and services to many Australian and international coal companies.  We have NATA accredited (ISO/IEC 17025) coal laboratories servicing all major coal ports in Australia and have significant involvement with the superintending of coal exported overseas, quality control at mine sites / power plants and borecore evaluation. 

Job Description

We are seeking an experienced Preparation Supervisor to join our Gladstone team. In this role, you will support the Business Manager in delivering high-quality, timely laboratory services, while leading a team to ensure accurate sampling, preparation, analysis, and reporting in line with international standards.

You will play a key role in driving team performance, maintaining strong safety standards, and supporting continuous improvement across operations.

What you will do

  • Lead and coordinate daily preparation activities to ensure timely and accurate results
  • Supervise coal sample preparation and testing in line with relevant standards
  • Ensure compliance with company policies, procedures, and quality systems
  • Promote a strong safety culture, including risk identification and mitigation
  • Monitor team performance and intervene where required to maintain safe work practices
  • Maintain and improve procedures, work instructions, and risk assessments
  • Support staff training, development, and competency assessments
  • Build strong relationships with internal teams and clients
  • Contribute to continuous improvement initiatives and ad-hoc projects

Qualifications

About You

  • Minimum 5 years’ experience in coal laboratory operations
  • Strong knowledge of sampling, preparation, analysis, validation, and reporting
  • Experience with quality and compliance systems
  • Cert IV in Training and Assessment (or working towards) highly regarded
  • Strong safety mindset with proven risk management capability
  • Solid administrative and computer skills (Word, Excel, CCLAS)
  • Proven ability to manage priorities and meet tight deadlines
  • Strong leadership, communication, and team development skills

This is a fantastic opportunity to step into a leadership role where you can make a real impact. You’ll be part of a supportive team environment, with the chance to develop your leadership capability while contributing to a high-performing laboratory operation.

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work
•    Sustainability is embedded in our culture and the way we do business
•    Paid parental leave
•    Paid time for volunteering day and blood donations
•    Corporate health & wellbeing offers
•    Ongoing learning & development 
•    Career development opportunities (Nationally and Globally)
•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

Company

Sgs
Gladstone Central, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Sgs's careers site·first seen 22 Jun 2026·last verified 8 Sept 2026·How we source jobs

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