Process Analyst - DCR Indore
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About this role
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
I. Job Summary
To perform intermediate level tasks / activities related to the process / business the employee is aligned with.
II. Essential Duties and Responsibilities
- Understands business fundamentals and standard operating procedures
- Maintains professional and productive relations and communications with internal customers.
- Follows standard procedures and introduces all new procedures into daily routine.
- Meets or exceeds individual productivity requirements.
- Resolves problem invoices with the highest degree of urgency.
- Returns or resolves quality control issues in problem queues.
- Generate reports, create MIS for the related role if advised.
- Meets or exceeds individual productivity requirements as laid down by the managers.
- Other duties may be assigned as needed by supervisor / manager.
III. Qualifications
A. Required Qualifications
- B.Com, M.com or equivalent degree
B. Preferred Qualifications
- 6 months to 5 years experience , Email , chat , voice
- Experience on the similar kind of process will have an additional advantage.
- Language Ability: Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence.
- Math Ability: Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills: To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint.
- Special Skills: Problem solving skills, team handling ability, verbal and written communication should be good.
- Pace: The pace should be considered fast. To meet our vendor’s expectations we work in a very urgent environment.
V. Physical Requirements
VI. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
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Company
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