Process Specialist, Commercial Experience Service Delivery

Job Description :

Job Title: Junior Manager – Contract & Invoice Operations (Australia)

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life’s moments mean a little more.

About the Function:  

Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.

With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.

You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.

  

About the role: 

Role Purpose

We are looking for a proactive and commercially minded Junior Manager – Contract & Invoice Operations to manage the end-to-end customer claims and payment process for the Australia market. This role is responsible for validating customer claims, ensuring accurate financial processing, maintaining strong financial controls, and partnering with cross-functional stakeholders to deliver exceptional service.

The ideal candidate should possess strong accounting knowledge, excellent analytical and problem-solving skills, and the confidence to communicate effectively with senior stakeholders across Sales, Finance, Pricing, Customer Service, and customers.

 

Key Responsibilities

Contract & Invoice Operations

• Manage the end-to-end Contract & Invoice Operations process for assigned customer portfolios.
• Validate customer claims, contracts, supporting documentation, discounts, and commercial agreements before processing payments.
• Ensure claims are processed accurately and within agreed SLA
• Perform quality assurance reviews to ensure payments comply with commercial agreements, company policies, and financial controls.
• Investigate claim discrepancies, invoice issues, and customer disputes to identify root causes and drive timely resolution.
• Manage customer queries professionally while delivering high levels of customer service.
• have a clear documentation of the approved and rejected claims

• Perform month-end activities including accrual validation, reconciliations, journal support, and reporting.
• Ensure accurate financial accounting and minimize financial leakage through robust claim validation.
• Maintain 100% compliance with internal controls, governance requirements, and audit standards.
• Understand the financial impact of customer claims and ensure accurate accounting treatment.

Stakeholder Management

• Build strong relationships with Australia Commercial, Sales, Pricing, Customer Service, Finance, and Supply teams.
• Liaise with Sales representatives to understand promotional agreements, payment terms, customer activations, and supporting evidence.
• Confidently communicate with both internal and external stakeholders to resolve complex business issues.
• Provide clear business updates and recommendations to management.

Operational Excellence

• Take complete ownership and accountability for assigned customer portfolios.
• Identify opportunities to simplify processes, eliminate waste, and improve operational efficiency.
• Support automation initiatives using digital tools and data analytics.
• Drive continuous improvement by reducing manual effort and improving process quality.
• Support internal, external, and statutory audits by providing accurate documentation and timely responses.

Required Skills & Experience

• Minimum 3 years of experience in OTC profile
• Strong understanding of accounting fundamentals, including accruals, reconciliations, journal entries, financial controls, and P&L/Balance Sheet impact.
• Experience validating customer claims and commercial payment processes.
• Good knowledge of SAP, salesforce, other technical tools & systems.
• Strong Microsoft Excel skills (complex formule understanding); Power BI, Power Automate, or Python is an advantage.
• Strong analytical, problem-solving, and decision-making skills with excellent attention to detail.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Excellent verbal and written communication with strong stakeholder management skills.

Preferred Qualifications

• Bachelor's degree / master degree
• Experience in FMCG industry is preferred.
• Experience supporting internal or external audits is an added advantage.
• Willingness to work Australia business hours and flexible to work in any working hours

Experience / skills required: 

Working with us
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. 

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. 

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money. 

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2026-09-07