Product & AI Engagement Trainee

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About Us
 

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
   

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. 

About This Role

We are looking for a curious, analytical, and hands-on graduate to join us as a Product & AI Engagement Trainee. This is a unique opportunity to work at the intersection of AI, product, and user experience, where you’ll learn how to turn insights into action and experiments into growth.

You’ll collaborate closely with various stakeholders to understand user behavior, launch experiments, and shape how our users engage with AI-powered products. If you’re excited about building, testing, learning, and iterating, this traineeship is a great place to start your career in product and growth.

What you will be doing

Boost Engagement & Monetization

• Design and run experiments (A/B tests, gamification, AI feature adoption, etc.) to improve Daily Active Users (DAU) and Monthly Active Users (MAU).

• Analyze user behavior and campaign performance to identify growth opportunities.

• Collaborate with the product and data teams to translate insights into actionable improvements.

Accelerate Partner & Content Integration

• Support onboarding of new content partners, AI models, and localized experiences.

• Help maintain and update the in-app content catalog to keep it fresh and relevant.

• Coordinate with internal and external stakeholders to ensure smooth rollout of new features.

Product Operations & Insights

• Track product KPIs and compile monthly performance dashboards.

• Document experiment results, learnings, and recommendations for future cycles.

• Prepare summaries and reports for internal presentations and reviews.

User Research & Engagement

• Call and interview users to gather feedback, understand behavior, and test new ideas.

• Develop user research scripts, record insights, and identify recurring themes.

• Coordinate follow-up calls or surveys to validate hypotheses and measure satisfaction.

• Summarize findings to guide product improvements and feature design.

What we are looking for

• Bachelor’s degree in Business, Engineering or a related field.

• Strong curiosity about AI, product design, and user engagement.

• Comfortable with data and eager to learn how to use analytics for decision-making.

• Excellent communication and teamwork skills — enjoys working across different teams.

• Organised, resourceful, and proactive in taking ownership of small projects.

• Excited to learn how products grow through experimentation and user insight.
   

Eligibility Criteria

All trainees must fulfil the following criteria: 

• Singapore Citizen or Permanent Resident; and a. Graduated in 2024 or 2025 from Universities, Polytechnics, Institutes of Technical Education (ITE), or other Educational Institutions (e.g. private universities and overseas institutions); or Graduated earlier from above institutions and completed National Service in 2024 or 2025

• Trainees who complete their studies from Universities, Polytechnics, Institutes of Technical Education (ITE) or other Educational Institutions within 2025 but will only receive their qualification/certification award in 2026 are eligible for the programme as well.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.