Product Coach
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What you'll do
- Partner with and coach teams to improve product decision quality.
- Embed the CBA Product Model in day-to-day product practices, without introducing parallel governance or delivery rhythms.
- Coach teams on customer discovery, problem framing, hypothesis testing and validation.
- Strengthen prioritisation through clear value trade-offs grounded in customer, commercial and strategic outcomes.
- Increase adoption of experimentation, product metrics and outcome reviews.
- Establish clear measures of value realisation and coach teams to use evidence to drive continuous improvement.
- Identify systemic impediments to product maturity and partner with teams to address them.
What they're looking for
- Has proven experience combining deep product coaching or product expertise with direct accountability for discovery, prioritisation, and value delivery.
- Brings deep hands-on experience in product decision-making within a modern product operating model.
- Has led or coached to discovery and validation using customer research, experimentation and insight.
- Is confident assessing commercial implications and value trade-offs.
- Measures success through customer, commercial and strategic outcomes not just delivery.
- Is credible with product teams to be able to coach through influence rather than authority.
- Balances innovation with sound judgement across risk, governance and controls.
- Uses data, insight and emerging technologies (including AI) to unlock customer and business value.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Product Coach
At CommBank, we are accelerating our ambition to become a truly product-led organisation. As part of this evolution, our Product Coach function plays a critical role in improving the quality of product decisions across teams strengthening how customer value, commercial outcomes and strategic priorities are defined, prioritised and measured.
As a Product Coach, you will work deeply with teams across a Domain to uplift product decision quality. You will embed customer-led, commercially grounded and evidence-based product practices into existing Pace (Agile) cadences, strengthening how teams frame problems, test assumptions, make trade-offs and measure outcomes.
This is a product excellence role that strengthens the what and why of product decisions, ensuring investment, prioritisation, and experimentation are grounded in insight and value, rather than delivery‑level coaching. You will join a respected enterprise coaching community with strong executive sponsorship and a clear mandate to lift product maturity across CBA.
What you’ll do
In this role, you will:
Partner with and coach teams to improve product decision quality.
Embed the CBA Product Model in day-to-day product practices, without introducing parallel governance or delivery rhythms.
Coach teams on customer discovery, problem framing, hypothesis testing and validation.
Strengthen prioritisation through clear value trade-offs grounded in customer, commercial and strategic outcomes.
Increase adoption of experimentation, product metrics and outcome reviews.
Establish clear measures of value realisation and coach teams to use evidence to drive continuous improvement.
Identify systemic impediments to product maturity and partner with teams to address them.
About you
You are an experienced product coach or product practitioner who:
Has proven experience combining deep product coaching or product expertise with direct accountability for discovery, prioritisation, and value delivery.
Brings deep hands-on experience in product decision-making within a modern product operating model.
Has led or coached to discovery and validation using customer research, experimentation and insight.
Is confident assessing commercial implications and value trade-offs.
Measures success through customer, commercial and strategic outcomes not just delivery.
Is credible with product teams to be able to coach through influence rather than authority.
Balances innovation with sound judgement across risk, governance and controls.
Uses data, insight and emerging technologies (including AI) to unlock customer and business value.
Why Join Us?
A truly inclusive culture that values collaboration, innovation, and continuous learning.
Exceptional career development, with room to grow, influence, and shape this evolving function.
Flexible working to support your wellbeing.
The opportunity to work with talented teams and inspirational leaders to solve meaningful challenges for millions of Australians.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Company
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