Product Designer
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What you'll do
- Design how customers work alongside their agents, including watching a call, correcting the agent, deciding what it can and can't do, and trusting it over time
- Establish and maintain one design language covering type, colour, icons, and components
- Join the product up across onboarding, creating an agent, setting up on-call, and reviewing bookings
- Spend real time with customers to understand their workflows and pain points
- Work directly with the two CEOs, the CTO, and engineers to build what you design
What they're looking for
- Designed something genuinely complicated
- Experience with dense screens, real operational workflows, and software people sit in all day
- Ability to prototype fast
- Fluent with AI tools
- Have opinions and the willingness to push them
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Elyos AI
We’re building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would.
We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Our founders spent four months in San Francisco living and breathing AI. Since then, we’ve been growing revenue ~30% month on month and shipping fast. It’s been wild so far - and we’re just getting started. We recently raised a $13m series A to turbocharge our growth.
The product has grown faster than any one of us can hold in our head - agent configuration, calls, email, campaigns, scheduling - and design has been shared out across whoever happened to be building the feature. It needs an owner. Someone to give it one language, and enough depth that it holds up when hundreds of customers use it in ways we didn't plan for.
There are two sides to it. How the agents behave, on the phone and in the inbox and over chat. And the product behind them, where a trade business sets up what its agents do and checks what they did.
You'd be our first designer, working directly with the two CEOs, the CTO and with engineers to build what you design.
The work, roughly in order:
How our customers work alongside their agents. Watching a call, correcting the agent, deciding what it can and can't do, trusting it a bit more next time. Nobody has good patterns for this yet.
One design language. Type, colour, icons, components, written down and held to.
Joining the product up. Onboarding, creating an agent, setting up on-call, reviewing what it books - separate islands today, and you'd be central to fixing it.
You'll spend real time with customers. They run vans, not product teams, and they'll tell you exactly what's wrong. Their current software was designed in the 2000s and has been cobbled together ever since. Nobody has seriously designed for this industry. There's nothing to inherit and nothing to copy, so the patterns would be yours to set. And they're the best users you could ask for: they've never had good software, so they know within a day whether something works.
We're looking for someone who's designed something genuinely complicated. Dense screens, real operational workflows, software people sit in all day. You prototype fast, you're fluent with AI tools, and you won't be the one shipping the React unless you want to be. You'll need opinions and the willingness to push them.
Brand and the marketing site sit elsewhere. This is the product.
Perks & Benefits
💸 Competitive salary & equity - we are building together, we win together
📚 AI-focused learning & development - stay ahead of the curve.
✈️ Team socials & annual offsites - cool destinations included(last year we went to Greece!).
🏥 Private healthcare - because your well-being matters.
Company
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