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Jobs / Product Support Specialist in United States of America
1 month ago
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Gersonlehrmangroup·1 month ago
1 month ago

Product Specialist, New Business

New York, United States of AmericaMid · 2-5 yearsProduct Support Specialist

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Must-have skills for this role

  • api
  • mcp
  • rag
  • embeddings

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Apply faster with autofill FREEgersonlehrmangroup uses Greenhouse - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

The Product Specialist (PS) for GLG’s Expert Content Library & Feed solutions will serve as the subject matter expert for the expanding API & MCP product offering for GLG content. They will be influential in the client facing go to market efforts, as well as the strategic direction of the product roadmap based on evidence from their frontline interactions. The PS will liaise between commercial, client service, compliance, legal, and our product/engineering teams to produce positive outcomes for GLG and our clients.

Key Roles Responsibilities:

 

  • Lead client & prospect product demonstrations and field technical questions regarding Library and content API feeds & MCP solutions
  • Internal SME for commercial and service teams regarding Library and content feeds
  • Lead internal trainings for frontline teams on our offering to best position across our clients
  • Coordinate with VPs & Account Managers in GTM efforts including building target lists and developing outreach plans in conjunction with stakeholders.
  • Manage the Expert Content Library,  API Feed, MCP pipeline in SFDC
  • Weekly reporting on commercial progress (pitches, trials, conversions)
  • Diagnose when a client's need is best served by self-service content consumption (Library), structured data ingestion (Feed), primary research at scale (Survey Data Feeds), programmatic access to call content (Call API Feeds), and/or facilitated expert engagements (Moderated AI Calls)
  • Own internal steering committee segment in monthly meeting

 

Early success & KPIs for this role include:

 

  • Developing quality pipeline through initial go-to-market efforts
  • Demonstrate ownership of the product and direction
  • Completed demos and pitch calls with clients and prospective customers
  • Library user growth and consumption across the book
  • Converted Library & Feed subscriptions

 

Ideal candidate should have the following:

 

  • Driven self-starter with a commercial mindset
  • can translate technical concepts into business value for investment professionals while maintaining credibility with data and engineering stakeholders.
  • Comfortable speaking with clients and can articulate this offering as a part of GLGs broader product suite
  • Understands GLGs customer personas and the differences between Hedge Funds, PE, Investment Banks, and Asset Managers and how they are utilizing AI workflows
  • Passionate about the emergence of AI workflows for FS clients and how to help them navigate
  • Comfortable speaking with clients and can articulate the Library and Feed as part of GLG's broader product suite, including Survey Data Feeds, Call API Feeds, and Moderated AI Calls
  • Working knowledge of how client-side Data Science, Quant Research, and Data Engineering teams consume alternative data, including familiarity with model training inputs, retrieval-augmented generation (RAG), embeddings, and how unstructured expert content can be operationalized in client workflows
  • Understands the role of emerging integration patterns such as MCP (Model Context Protocol) and API/feed-based connectors in delivering data to client AI systems, and can speak credibly to data teams about ingestion, entitlement, and downstream use cases

 

 

 

What We Offer: 

Benefits: All U.S. GLGers also have access to benefits such as:

  • Comprehensive medical, dental and vision coverage effective on your first day of employment
  • Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
  • 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
  • Tuition reimbursement program for eligible courses including language skills courses
  • Paid parental leave, adoption and surrogacy reimbursement
  • Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
  • Other work perks and benefits available based on final job location

Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.

The anticipated hiring base salary range for this role is:
$81,000—$85,000 USD

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.

At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.

We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Company

Gersonlehrmangroup
New York, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Gersonlehrmangroup's careers site·first seen 5 Aug 2026·last verified 18 Sept 2026·How we source jobs

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