Product Support Specialist

Symmetrio is recruiting a Clinical Applications Specialist for our customer, a rapidly growing healthcare technology organization focused on innovative oncology and healthcare software solutions.

This role serves as the primary clinical resource for customers utilizing the organization's software platform. The Clinical Applications Specialist will partner directly with physicians, nurses, advanced practice providers, clinical administrators, and operational leaders to ensure successful adoption, optimization, and ongoing utilization of the platform.

The ideal candidate combines healthcare technology experience with strong communication and problem-solving skills, helping customers maximize the value of the software while serving as a liaison between end users, product teams, and technical resources. This individual will play a key role in customer onboarding, workflow optimization, user training, issue resolution, and ongoing customer engagement.

Responsibilities

• Serve as the primary clinical applications resource for customers throughout onboarding, implementation, and ongoing platform utilization.
• Build trusted relationships with physicians, nurses, clinical staff, administrators, and operational stakeholders.
• Conduct customer training sessions and provide ongoing education to support successful user adoption.
• Assess clinical workflows and recommend best practices for platform utilization and optimization.
• Partner with customers to identify operational challenges and align software capabilities with clinical and business objectives.
• Investigate and document user-reported application issues and coordinate resolution with Product and Engineering teams.
• Translate customer feedback and workflow requirements into actionable recommendations for internal stakeholders.
• Support application configuration, user setup, workflow customization, and platform optimization activities.
• Monitor customer engagement and proactively identify opportunities to improve adoption, utilization, and satisfaction.
• Collaborate with Product, Engineering, Clinical, and Customer Success teams to ensure a seamless customer experience.
• Assist with implementation planning, go-live support, and post-deployment follow-up activities.
• Serve as an advocate for customers while balancing organizational goals and product strategy.

Requirements

• 4+ years of experience in Clinical Applications, Clinical Informatics, Healthcare Technology, Healthcare SaaS, EMR/EHR Support, Clinical Consulting, or similar customer-facing healthcare technology roles.
• Experience working directly with physicians, nurses, advanced practice providers, clinical operations teams, or healthcare administrators.
• Strong understanding of healthcare workflows and clinical operations.
• Experience providing user training, workflow optimization, implementation support, or customer onboarding.
• Ability to investigate and troubleshoot software application issues while communicating effectively with both clinical and technical audiences.
• Experience supporting healthcare software, clinical applications, oncology software, EMR/EHR platforms, or healthcare technology solutions.
• Familiarity with healthcare interoperability standards, integrations, or clinical data exchange concepts is preferred.
• Oncology, radiation oncology, value-based care, clinical decision support, or specialty care experience is highly preferred.
• Experience utilizing AI-enabled tools such as Claude, ChatGPT, or similar technologies.
• Bachelor's degree preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)