Program Strategy Manager
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What you'll do
- Own and nurture relationships with assigned strategic customers.
- Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.
- Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals.
- Track roadmap deliverables, risks, dependencies and deadlines. Provide technical guidance regarding Proofpoint products, features and functionality.
- Coordinate complex production changes involving multiple services or technologies. Manage customer escalations and advocate internally for resolution.
- Monitor customer cases for accuracy, progress and compliance with service-level objectives.
- Help customers mature their security posture and demonstrate measurable program value.
- Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.
What they're looking for
- 3+ years experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role. Experience working across multiple technology areas.
- Understanding of email, networking and data-communication technologies. Working knowledge of Windows, Active Directory and Microsoft Exchange.
- Strong written, verbal and customer-facing communication skills. Ability to manage multiple priorities independently.
- Strong organization, scheduling and time-management skills.
- Ability to resolve conflict and approach problems from multiple perspectives. Experience working in or supporting a 24/7 security operations environment.
- Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.
Nice to have
- Data Loss Prevention, threat protection or information-security experience
- Certifications such as CISSP, CISM or PMP
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The role
The PSM acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity and identifying opportunities to expand the customer’s security program.
Your day to day
Own and nurture relationships with assigned strategic customers.
Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.
Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals.
Track roadmap deliverables, risks, dependencies and deadlines. Provide technical guidance regarding Proofpoint products, features and functionality.
Coordinate complex production changes involving multiple services or technologies. Manage customer escalations and advocate internally for resolution.
Monitor customer cases for accuracy, progress and compliance with service-level objectives.
Help customers mature their security posture and demonstrate measurable program value.
Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.
Qualifications
3+ years experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role. Experience working across multiple technology areas.
Understanding of email, networking and data-communication technologies. Working knowledge of Windows, Active Directory and Microsoft Exchange.
Strong written, verbal and customer-facing communication skills. Ability to manage multiple priorities independently.
Strong organization, scheduling and time-management skills.
Ability to resolve conflict and approach problems from multiple perspectives. Experience working in or supporting a 24/7 security operations environment.
Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.
Preferred experience Data Loss Prevention, threat protection or information-security experience and certifications such as CISSP, CISM or PMP.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Company
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