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Jobs / Customer Support Operations Analyst in United States of America
5 days ago
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Bah·5 days ago
5 days ago

Program Support Analyst, Senior

Norfolk, VAMid · 5-8 yearsCustomer Support Operations Analyst

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Must-have skills for this role

  • oracle unifier
  • pmis
  • dashboard development
  • system integration

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What you'll do

  • Collaborate with project managers, business process leads, program controls specialists, IT enterprise systems, finance, and other departments to translate operational needs into usable PMIS solutions.
  • Support requirements analysis, process and data improvements, portfolio reporting, integrated system workflows, user support, and the exploration of responsible AI-enabled capabilities.

What they're looking for

  • 7+ years of experience working in PMIS environments, including Oracle Unifier, dashboard development, and integration of software tools
  • Experience analyzing and improving Oracle Unifier business processes, requirements, workflows, reports, or configurations
  • Experience developing dashboards and reports that present portfolio-, program-, and project-level performance information to different stakeholder groups
  • Experience supporting integrations between a PMIS and scheduling, financial, document-management, asset-management, reporting, or collaboration tools
  • Experience conducting requirements analysis and translating business and technical needs into user-friendly system and data solutions
  • Experience with data-quality assessment, data cleanup, validation, and governance supporting reliable reporting and analytics
  • Ability to work on-site in Norfolk, VA and Virginia Beach, VA
  • Ability to obtain a Secret clearance
  • HS diploma or GED

Nice to have

  • Experience with Primavera P6, Oracle EBS or Oracle ERP Cloud, Hyperion, ArcGIS, Hexagon EAM, or comparable enterprise platforms
  • Experience supporting PMIS evaluation, platform selection, configuration, implementation, migration, or adoption
  • Experience with Power BI, Tableau, SQL, APIs, ETL tools, or comparable business-intelligence and integration technologies
  • Experience with capital planning, project prioritization, program controls, cost, schedule, risk, or resource-management data
  • Experience applying data-permission, cybersecurity, privacy, and responsible AI requirements within enterprise workflows
  • Experience designing or implementing generative AI, natural-language-query, automation, or digital-assistant capabilities
  • Experience supporting wastewater, water, or other public-utility capital improvement programs
  • Bachelor's degree in Information Systems, Engineering, Data Analytics, Computer Science, Business, or a related field

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Program Support Analyst, Senior

The Opportunity: 

As a Program Support Analyst, you know that effective project management information systems and process integration are essential for advancing public sector infrastructure initiatives. You’re eager to apply your expertise in Project Management Information System (PMIS) and Oracle Unifier to develop creative solutions that improve business processes, requirements, dashboards, reports, data quality, and system integrations across capital project environments.

On our team, you’ll collaborate with project managers, business process leads, program controls specialists, IT enterprise systems, finance, and other departments to translate operational needs into usable PMIS solutions. You’ll support requirements analysis, process and data improvements, portfolio reporting, integrated system workflows, user support, and the exploration of responsible AI-enabled capabilities.

In this role, you’ll directly impact mission partners by helping to modernize work systems and drive organizational effectiveness. With opportunities to learn new tools and skills, we focus on growing and collaborating as a team to deliver the best solutions for our clients.

Work with us as we implement new technologies and processes to change infrastructure delivery for the better.

Join us. The world can’t wait.  
 

You Have:  

  • 7+ years of experience working in PMIS environments, including Oracle Unifier, dashboard development, and integration of software tools

  • Experience analyzing and improving Oracle Unifier business processes, requirements, workflows, reports, or configurations

  • Experience developing dashboards and reports that present portfolio-, program-, and project-level performance information to different stakeholder groups

  • Experience supporting integrations between a PMIS and scheduling, financial, document-management, asset-management, reporting, or collaboration tools

  • Experience conducting requirements analysis and translating business and technical needs into user-friendly system and data solutions

  • Experience with data-quality assessment, data cleanup, validation, and governance supporting reliable reporting and analytics

  • Ability to work on-site in Norfolk, VA and Virginia Beach, VA

  • Ability to obtain a Secret clearance

  • HS diploma or GED

Nice If You Have:  

  • Experience with Primavera P6, Oracle EBS or Oracle ERP Cloud, Hyperion, ArcGIS, Hexagon EAM, or comparable enterprise platforms

  • Experience supporting PMIS evaluation, platform selection, configuration, implementation, migration, or adoption

  • Experience with Power BI, Tableau, SQL, APIs, ETL tools, or comparable business-intelligence and integration technologies

  • Experience with capital planning, project prioritization, program controls, cost, schedule, risk, or resource-management data

  • Experience applying data-permission, cybersecurity, privacy, and responsible AI requirements within enterprise workflows

  • Experience designing or implementing generative AI, natural-language-query, automation, or digital-assistant capabilities

  • Experience supporting wastewater, water, or other public-utility capital improvement programs

  • Bachelor's degree in Information Systems, Engineering, Data Analytics, Computer Science, Business, or a related field

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Company

Bah
Norfolk, VA

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Bah's careers site·first seen 14 Sept 2026·last verified 14 Sept 2026·How we source jobs

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