Vodafone Idea·Telecom·3 days ago
3 days ago
Pune GM IP Performance Maha
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What you'll do
- Own PAN India IP/MPLS network performance governance and strategy.
- Ensure achievement of network availability, latency, throughput, utilization, congestion, and service quality targets.
- Drive proactive performance monitoring and predictive analytics for IP network infrastructure.
- Establish performance benchmarks and continuous improvement programs.
- Monitor and improve customer-affecting IP KPIs.
- Drive root cause analysis and corrective actions for recurring network issues.
- Ensure optimal service quality across Mobility, Enterprise, Transport, Cloud, and Digital Services.
- Lead initiatives focused on enhancing experience and service assurance.
- Develop AI/ML-driven analytics frameworks for proactive network management.
- Drive automation of performance reporting, KPI dashboards, anomaly detection, and trend prediction.
- Implement advanced observability, analytics, and visualization platforms.
- Leverage data-driven insights for network optimization and capacity planning.
What they're looking for
- 12-15+ years of Telecom Technology experience with significant exposure to IP/MPLS, Transport, Core, and Service Assurance domains.
- Minimum 5+ years of leadership experience managing large-scale Network Operations and Performance functions.
- Strong understanding of IP/MPLS architecture, routing protocols, traffic engineering, QoS, and service performance management.
- Expertise in Network Analytics, Observability, AI/ML-based Operations, and Automation frameworks.
- Experience with Grafana, Prometheus, ELK, Splunk, Data Analytics platforms, and performance monitoring tools.
- Strong stakeholder management, program management, and vendor governance skills.
- Experience managing geographically distributed teams and large-scale managed service environments.
- B.E. / B.Tech in Electronics, Telecommunications, Computer Science, Information Technology or equivalent.
Nice to have
- MBA / PGDM (Preferred).
- ITIL Foundation Certification (Preferred).
- Cisco CCNP/CCIE, Juniper, Cloud, Data Analytics, or equivalent certifications (Preferred).
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
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Role |
GM – IP Performance
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Job Level/ Designation |
M3/GM |
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Function / Department |
SNOC |
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Location |
Pune |
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Job Purpose |
Lead and drive end-to-end IP Network Performance Management across PAN India network operations to ensure superior customer experience, service availability, network stability, and operational excellence. The role is responsible for defining performance strategies, governing IP/MPLS network KPIs, driving automation and analytics initiatives, managing service performance across multiple technology domains, and leading transformation programs aligned with business and customer objectives. The incumbent will work closely with Operations, Planning, Engineering, Transport, Core, IT, Managed Service Partners, and Technology Vendors to optimize network performance and deliver best-in-class service experience. |
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Key Result Areas/Accountabilities |
1. IP Network Performance Leadership
2. Service Experience & Customer Excellence
3. Performance Analytics & Automation
4. Network Transformation & Innovation
5. Stakeholder & Vendor Management
6. Team Leadership & Capability Development
7. Governance & Compliance
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Core Competencies, Knowledge, Experience |
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Must have technical / professional qualifications |
Success Metrics
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Telecom
Company
Vodafone IdeaTelecom
Pune, India
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