Regional Application Specialist Refractive Lasers (f/m/x)

Seeing beyond - future of medical technology 

For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery. In ophthalmology, our solutions help to maintain and improve people's vision at every stage of their lives. In microsurgery, our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally. 

Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide. The fact that our actions have a direct impact on people's well-being is what drives us every day.

In this role, you will drive clinical excellence and the successful adoption of ZEISS refractive solutions across the region, with a particular focus on supporting customers and partners in Gulf Region.

Your Role

• You will organize and deliver initial user training, including presentations, wet labs and hands-on sessions throughout the region

• You will provide clinical application support in close cooperation with local partners and enable our Clinical Application Specialists (CAS) to achieve excellent clinical outcomes

• You will implement guidelines and onboarding processes developed by the headquarters at country level and coordinate and monitor their execution

• You will ensure consistent tracking and reporting of regional KPIs, particularly procedure volumes, device utilization and procedure adoption

• You will help increase procedure volumes by optimizing device utilization in collaboration with all relevant Refractive stakeholders

• You will provide regular feedback and transparent reporting on the status and quality of application support across the region

• You will collaborate closely with Refractive Sales, Service and PDC Managers and support regional events, trade shows and product demonstrations

• You will support the CAS certification process by training and mentoring new Clinical Application Specialists and monitoring their certification progress

Your Profile

• You hold a university degree in medical engineering, optometry, ophthalmology, physics, healthcare or a comparable field

• You bring at least several years of experience in clinical application support and user training for ZEISS refractive laser systems

• You have a strong customer focus and the ability to understand and respond to different clinical and business needs

• You can communicate complex clinical and technical information clearly and confidently to different audiences

• You demonstrate excellent communication, presentation, training and reporting skills.

• You are a fast learner and confidently navigate complex business environments and stakeholder structures

• You are fluent in English; additional language skills, particularly Arabic or French, are an advantage

• You are willing to travel frequently within the region and internationally

Your ZEISS Recruiting Team:

Jana Benn