Regional Dealer Manager

Job Description – Dealer Success Manager

Job Title:

Dealer Success Manager

Location:

North, East, West, South Region

Work Mode:

Work from Regional Office / Dealer Location

Experience Required:

3 to 5 years

Job Summary:

We are seeking a highly driven and dynamic Dealer Success Manager to partner with

our clients Auto dealers to ensure the successful implementation, adoption, and usage of

our tools and ecosystem. This is a field-focused role requiring frequent travel to dealer

locations, working closely with them to drive operational excellence, resolve pain points,

and enable long-term success.

Key Responsibilities:

• Visit clients Auto dealerships regularly to train dealer staff on SI tools and digital

platforms.

• Be the go-to point of contact for dealers for all ecosystem-related queries, training

needs, and tool usage issues.

• Provide hands-on guidance, demonstrations, and refreshers to ensure tool

adoption and effective usage at the dealership level.

• Understand on-ground challenges faced by dealers, capture their feedback, and

escalate issues appropriately.

• Raise detailed tickets and work closely with the central SI team at Head Office for

timely resolution of dealer concerns.

• Take briefs and inputs from dealers on improvements, pain points, or feature

requests related to SI tools.

• Monitor dealer engagement, track usage metrics, and drive consistent

improvements in digital enablement.

• Ensure a smooth onboarding experience for new dealers or staff on the SI tools

and overall ecosystem.

• Prepare reports and feedback summaries post visits and follow up on pending

resolutions.

Requirements:

• Experience: Minimum 3–5 years in a dealer-facing role within a 4-wheeler

automotive brand (OEM or Tier 1 preferred).

• Education: MBA / Bachelor's degree (preferred in Business, Engineering, or

related field).

• Strong understanding of dealership operations, including sales, service, CRM, and

digital tools.

• Excellent communication, interpersonal, and training skills.

• Strong problem-solving attitude with a proactive, hands-on approach.

• Willingness to travel extensively (up to 80% of the time) across assigned

territories.

• Ability to work independently, manage time effectively, and build trust-based

relationships with dealer teams.

Preferred Traits:

• Energetic and self-motivated with a customer-first mindset.

• Tech-savvy with experience in digital adoption and tool training.

• Adaptable and solution-oriented under pressure.