NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United States of America
1 day agoBe an early applicant
Apply with autofill
Apply with autofill
Nc·1 day ago
1 day agoBe an early applicant

Regional Improvement Director

Wake County, United States of AmericaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at nc

How you compare FREE

?
Your scoreYour score: not yet known
→
36
Top 10%Top 10%: 36 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • strategic planning
  • data-driven decision making
  • continuous improvement
  • change management

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Serve as the primary regional lead and primary point of contact for assigned districts and charters, providing a single point of connection between district and charter senior leadership and the agency while fostering collaborative partnerships that strengthen regional improvement efforts.
  • Develop and maintain collaborative partnerships with Regional Education Service Alliance (RESA) Directors to strengthen regional coordination, align supports, and advance shared priorities across districts and charter schools.
  • Lead regional strategic planning by defining and adapting regional improvement strategies based on data-informed and diagnostic findings, district needs, and data-driven decision making.
  • Lead the regional core improvement team in the position establishes team priorities and strategies, manages performance and progress, and provides coaching and leadership support to ensure the effective implementation of regional improvement priorities.
  • Provide coaching, guidance, and leadership support to regional staff to strengthen instructional leadership, curriculum implementation, instructional improvement, and continuous improvement efforts.
  • Collaborate with Agency Directors, program leads, and cross-functional teams to align resources, reduce duplication of effort, and strengthen the implementation of statewide initiatives.
  • Develop recommendations that strengthen regional improvement efforts, support turnaround and continuous improvement, and improve the effectiveness of coordinated district support.

What they're looking for

  • Master's degree in education or the special education field to which assigned from an appropriately accredited institution, and six years of experience in public education, including a minimum of three years in an administrative capacity
  • Doctoral degree in education or the special education field to which assigned from an appropriately accredited institution, and three years of experience in public education including two years in an administrative or supervisory capacity
  • An equivalent combination of education and experience

Nice to have

  • Extensive experience leading improvement efforts across varied educational settings, including low-performing and turnaround contexts, with a proven track record of achieving measurable and sustainable results.
  • Demonstrated success leading regional, cross-functional, or multidisciplinary teams to meet ambitious goals.
  • Deep knowledge of state accountability systems, improvement planning processes, and data-informed decision-making.
  • Proven success leading complex change initiatives, aligning multiple stakeholders, and building sustainable systems that improve performance across districts

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Agency

Dept of Public Instruction

Division

State Superintendent

Job Classification Title

Education Program Director II (NS)

Position Number

60094706

Grade

NC23

About Us

The North Carolina Department of Public Instruction (NCDPI) is charged with implementing the state's public school laws for pre-kindergarten through 12th grade public schools at the direction of the State Superintendent of Public Instruction and State Board of Education.

Description of Work

*This position is Exempt Policymaking and is EXEMPT from certain provisions of the State Human Resources Act (GS 126). This position serves at the pleasure of agency leadership. *

The Regional Improvement Director position leads all district improvement efforts for a designated region, ensuring that these efforts are coordinated, coherent, and responsive to local needs. Through strategic planning, data-driven decision making, change management, and coaching, the Regional Improvement Director ensures districts experience support as one coordinated system rather than as separate or disconnected initiatives while building district capacity and advancing turnaround and continuous improvement efforts.
The Regional Improvement Director exercises substantial independent judgment in defining and adapting regional strategies, prioritizing resources, coordinating cross-functional teams, identifying trends, barriers, and promising practices, and elevating regional needs to agency leadership.

Job Responsibilities:

Serve as the primary regional lead and primary point of contact for assigned districts and charters, providing a single point of connection between district and charter senior leadership and the agency while fostering collaborative partnerships that strengthen regional improvement efforts.

Develop and maintain collaborative partnerships with Regional Education Service Alliance (RESA) Directors to strengthen regional coordination, align supports, and advance shared priorities across districts and charter schools.

Lead regional strategic planning by defining and adapting regional improvement strategies based on data-informed and diagnostic findings, district needs, and data-driven decision making.

Lead the regional core improvement team in the position establishes team priorities and strategies, manages performance and progress, and provides coaching and leadership support to ensure the effective implementation of regional improvement priorities.

Provide coaching, guidance, and leadership support to regional staff to strengthen instructional leadership, curriculum implementation, instructional improvement, and continuous improvement efforts.

Collaborate with Agency Directors, program leads, and cross-functional teams to align resources, reduce duplication of effort, and strengthen the implementation of statewide initiatives.

Develop recommendations that strengthen regional improvement efforts, support turnaround and continuous improvement, and improve the effectiveness of coordinated district support.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $81,620.00 - $133,458.00

Manager Preferences:  

  • Extensive experience leading improvement efforts across varied educational settings, including low-performing and turnaround contexts, with a proven track record of achieving measurable and sustainable results.
  • Demonstrated success leading regional, cross-functional, or multidisciplinary teams to meet ambitious goals.
  • Deep knowledge of state accountability systems, improvement planning processes, and data-informed decision-making.
  • Proven success leading complex change initiatives, aligning multiple stakeholders, and building sustainable systems that improve performance across districts

Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Primary Purpose of District Improvement and Regional Support:

The District Improvement and Regional Support unit provides statewide leadership to support district improvement through coordinated regional leadership. The unit ensures that regional supports are coordinated, coherent, and responsive to local needs by developing and implementing unified improvement strategies that align instructional leadership, curriculum implementation, leadership development, accountability, and programmatic support. Through strategic planning, data-driven decision making, coaching, and change management, the unit builds the capacity of district and charter leadership teams, advances turnaround and continuous improvement efforts, and strengthens regional systems that improve educator effectiveness and student outcomes. The unit works collaboratively across divisions to ensure districts experience support as one coordinated system rather than as separate or disconnected initiatives.


Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.


Master's degree in education or the special education field to which assigned from an appropriately accredited institution, and six years of experience in public education, including a minimum of three years in an administrative capacity; or Doctoral degree in education or the special education field to which assigned from an appropriately accredited institution, and three years of experience in public education including two years in an administrative or supervisory capacity; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tamara Lynn Cherry

Recruiter Email:

TAMARA.CHERRY@DPI.NC.GOV

Company

Nc
Wake County, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Nc's careers site·first seen 19 Sept 2026·last verified 19 Sept 2026·How we source jobs

Similar jobs

  • Area Vice President, Merch and Marketing at usfoodsPlymouth MN–match not yet calculated
  • Sr Director Analyst at GartnerIrving, United States of America–match not yet calculated
  • Associate Director Managed Care Operations at SanofiMorristown, United States of America–match not yet calculated
  • Associate Director, Quality at AstraZenecaGaithersburg, United States of America–match not yet calculated
  • Associate Director Market Access GTN Forecasting Systems And Analytics at SanofiMorristown, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Team Lead jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India