Regional Quality

Purpose of the job To lead and manage quality lab activities i.e. raw material testing, finished product testing & new product evaluations and testing for Agarbatti, Sambrani and Matches. To perform process and system audits across vendor factories to ensure manufacturing SOP is being followed and improve the quality KPIs through root cause analysis, CAPA implementation & training and developments. Key Accountabilities: Manage quality lab activities with all raw materials, finished goods and new products testing and reporting the results Manage timely calibration of all instruments/equipment’s in lab and maintain records Timely testing & reporting of raw material/finished goods results to stakeholders Perform root cause analysis with appropriate tools such as fishbone diagram, histogram, pareto chart etc. to identify root cause for the problems identified in raw materials/finished goods during testing and process audits Perform process & system audits across vendor factories to ensure factory follows ITC SOP Report process and system audit score & observations to respective vendors and close follow-up and review of CAPA submitted by vendors for NCs observed in audit Daily review and monitoring of key quality KPIs reported by factories such as, FG DPM, Incoming raw material test results etc. and timely escalation to the management in case desired Keep a close communication with production team for daily updates on raw materials/finished goods results Requirements Diploma Graduate in Mechanical, Mechatronics or Chemical domain Quality management or Quality related certifications, preferred Problem solving methods Knowledge of 5S, 7 QC tools, Process improvement or other statistical methods Communication & Presentation skills