Relationship Officer Branch Banking
Sign up free to see how well your resume matches this role.
What you'll do
- Manage customer relationships at the branch level
- Ensure customer satisfaction
- Cross-sell banking products
- Achieve branch targets
- Ensure compliance with banking norms
- Handle customer queries and complaints
- Conduct market intelligence
- Support branch operations
- Participate in promotional campaigns
What they're looking for
- Minimum 50% throughout academics
- Tier 1 / Tier 2 institution
- 2 to 5 years of experience in Banking, Financial Services
- Experience in Customer Service, Sales
- Must be authorized to work in India
- Two-Wheeler Vehicle
Nice to have
- Banking Operations Training
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Branch Banking
Office Location:
Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities:
- - Manage customer relationships
- Cross-sell banking products
- Achieve branch targets
- Ensure compliance with banking norms
- Handle customer queries and complaints
Additional Responsibilities:
- - Conduct market intelligence
- Support branch operations
- Participate in promotional campaigns
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50% throughout academics
- Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Banking Operations Training (preferred)
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Sales
- Years of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction
- Cross-sell ratio
- Branch targets
- Compliance score
Required Competencies: - Customer Centricity
- Communication
- Sales Orientation
- Problem Solving
Required Knowledge: - Banking products
- Regulatory norms
- Customer service principles
Required Skills: - Relationship building
- Communication
- MS Office tools
- Problem-solving
Required abilities
- Physical: NA
- Other: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific requirements
- Travel: Yes – up to 20% of the time
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Performance-based Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.