Relief Manager
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What you'll do
- Provide operational support across three key roles in response to planned and unplanned leave.
- Oversee real-time train service management, ensuring service delivery aligns with performance targets.
- Manage service and resourcing, ensuring effective workforce deployment to maintain operational resilience.
- Support customer information management, ensuring accurate and timely communication with passengers during disruptions.
- Work closely with control teams, station staff, and operational personnel to maintain service standards.
- Adapt to a 6-week rolling shift pattern, covering early, day, and night shifts, including weekends.
What they're looking for
- Proven rail industry experience, preferably as a Train Service Manager or in a similar operational role.
- Strong decision-making skills under pressure in a fast-paced environment.
- Excellent understanding of railway operations, service management, and customer information processes.
- Ability to work a flexible shift pattern over a 7-day roster.
- Based on-site at two depots in London – this is not a hybrid role.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We’re representing our client in the search for an experienced Relief Manager – Rail to provide operational support across Train Service Management, Service & Resourcing Management, and Customer Information Management. This is a critical, hands-on role requiring rail industry experience, ideally in train service management, to ensure the smooth running of rail operations across two key depots in London.
Key Responsibilities:
Provide operational support across three key roles in response to planned and unplanned leave.
Oversee real-time train service management, ensuring service delivery aligns with performance targets.
Manage service and resourcing, ensuring effective workforce deployment to maintain operational resilience.
Support customer information management, ensuring accurate and timely communication with passengers during disruptions.
Work closely with control teams, station staff, and operational personnel to maintain service standards.
Adapt to a 6-week rolling shift pattern, covering early, day, and night shifts, including weekends.
Requirements:
Proven rail industry experience, preferably as a Train Service Manager or in a similar operational role.
Strong decision-making skills under pressure in a fast-paced environment.
Excellent understanding of railway operations, service management, and customer information processes.
Ability to work a flexible shift pattern over a 7-day roster.
Based on-site at two depots in London – this is not a hybrid role.
What’s on Offer:
Competitive starting salary of £55,465, rising to £62,682 after successful probation.
A dynamic and highly responsible role within a critical part of London’s rail operations.
The opportunity to work across multiple key functions, developing a broad operational skillset.
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Company
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