Repairs Quality Assurance, Facilities & Commercial Manager
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What you'll do
- Managing post-inspections and quality assurance processes
- Identifying incomplete, defective or poor-quality works
- Monitoring repairs and maintenance within communal areas
- Managing complex complaints and service recovery
- Overseeing baseline repairs, compliance and cleaning services
- Managing and monitoring Planned Preventative Maintenance (PPM)
- Monitoring contractor performance, KPIs and service standards
- Driving continuous improvement across repairs and facilities services
What they're looking for
- Experience in housing repairs, property maintenance, quality assurance, facilities management or contractor performance management.
- Confident undertaking inspections, managing contractors and resolving complex service issues.
- Strong focus on quality, compliance and customer outcomes.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Repairs Quality Assurance, Facilities & Commercial Manager
Temporary - Permanent (£60k salary)
West London
Hybrid Working (1 day per week from home)
We are seeking an experienced Repairs Quality Assurance, Facilities & Commercial Manager to join a high-profile London-based public sector organisation.
This is a varied operational role responsible for monitoring the quality and performance of housing repairs, communal works and facilities services. You will work closely with contractors and internal teams to identify service failures, improve standards and ensure residents receive a high-quality service.
Key responsibilities include:
Managing post-inspections and quality assurance processes
Identifying incomplete, defective or poor-quality works
Monitoring repairs and maintenance within communal areas
Managing complex complaints and service recovery
Overseeing baseline repairs, compliance and cleaning services
Managing and monitoring Planned Preventative Maintenance (PPM)
Monitoring contractor performance, KPIs and service standards
Driving continuous improvement across repairs and facilities services
About you:
You will have experience in housing repairs, property maintenance, quality assurance, facilities management or contractor performance management.
You will be confident undertaking inspections, managing contractors and resolving complex service issues, with a strong focus on quality, compliance and customer outcomes.
Ideal backgrounds include: Quality Assurance Manager, Repairs Manager, Facilities Manager, Contract Manager, Property Services Manager or Repairs Compliance Manager.
Company
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