Reservation Agent

About Us

At Numo Hotels & Resorts, we exist to redefine the essence of hospitality through a New Modern approach - that’s what our name, NUMO, stands for. It’s a philosophy that combines sophisticated simplicity and a strong sense of place with fresh ideas, where every detail is created with today’s traveler in mind. We design destinations that feel both grounded in culture and forward-thinking, offering experiences that stay with you.

Our three key pillars - curiosity, passion, and aesthetics - form the foundation of who we are. They shape our culture, inspire creativity, and drive us to craft truly memorable moments for both our guests and our people. Alongside these, our values of integrity, teamwork, respect, kindness, and creativity guide how we collaborate and grow together.

Our portfolio includes Numo Ierapetra (Curio Collection by Hilton) and Numo Mykonos. By joining us, you don’t just become part of a resort - you become part of a group that values growth, connection, and the pursuit of excellence across some of Greece’s most authentic destinations.

What's expected

• Respond timely and in an informative manner to all booking requests arriving by mail, telephone, web booking systems or any other means
• Build and strengthen relationships with existing and new customers to enable future bookings, execute and support the operational aspects of business booked, check if advance payments are made timely
• Maintain reservation records, update room availability on the PMS database, process any modifications or cancellations and communicate with team members as appropriate
• Be fully aware of room types, their locations, layout and specific features, and work on allocation and maximizing yield from room reservations
• Be aware of all room rates, packages, discounts, special offers and other available benefits
• Create and maintain a well-organized database of clientele profiles, updated with special requirements and any other useful information
• Ensure excellent communication with the Front Office Team and coordinate the organization of additional services (such as airport transfer or VIP benefits) offered to the customers at the time of room reservation
• Understand the overall market, be aware of competitors' strengths and weaknesses, economic trends, supply and demand

Requirements

• 2 years minimum experience in similar position in 5-star hotels’ reservations department
• Certificate of studies from accredited School for Tourism
• Excellent command of English language, additional foreign languages (preferably German) would be considered an asset
• Strong computer skills and excellent knowledge of Microsoft office
• Experience in GDS, IDS, OTA’s extranets and Property Management systems, preferably Opera
• Excellent communication skills and teamwork spirit
• Previous working experience with Hilton Hotels & Resorts is considered an additional asset

Benefits

• A salary that makes Mondays better – Competitive pay for your awesomeness.
• Training that’s anything but boring – On-the-job learning and workshops to keep you sharp.
• Grow while you glow – Opportunities for professional development at every step.
• Take advantage of exclusive employee discounts on hotel stays worldwide, made possible through our partnership with a leading international hotel chain. Enjoy dreamy getaways at various destinations around the globe!

But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:

• Teamwork – We’re stronger together!
• Integrity – Do the right thing, even when no one is watching!
• Respect – We honor all voices, and every idea counts!
• Kindness – A smile goes a long way!
• Creativity – If you can think outside the box and color outside the lines, you're our kind of person!

It’ shouldn’t be just a job, it should be a lifestyle!

We are an equal opportunities employer – All applications will be considered as confidential.

Only suitable candidates will be contacted.

#ShapeTomorrow