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Jobs / Customer Service Representative in Australia
25 days ago
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EG
Endeavour Group·25 days ago
25 days ago

Restaurant Manager - Brook Hotel

Mitchelton, AustraliaFull-timeSenior · 5-10 yearsCustomer Service Representative

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Must-have skills for this role

  • restaurant management
  • f&b management
  • rsa
  • rsg

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What you'll do

  • Lead from the front during peak, high-volume seatings to ensure immaculate presentation, tight service execution, and seamless kitchen-to-floor flow.
  • Build highly efficient, compliant staff rosters that hit complex labour targets and maximise profitability without sacrificing the guest experience.
  • Collaborate with our events team to flawlessly execute premium corporate functions, local celebrations, and community conferences.
  • Maintain a seamless synergy with the hotel wing by overseeing room service standards and ensuring a cohesive five-star experience for overnight guests.
  • Mentor, train, and inspire a large front-of-house crew to deliver warm, attentive, and professional hospitality during intense trading periods.

What they're looking for

  • Proven track record as a Restaurant Manager, F&B Director, or high-level Food & Beverage Manager within a high-volume hotel, premium large-scale restaurant, or busy resort precinct.
  • Master of high-turnover dining environments and possess the stamina and focus required to maintain elite standards under high volume.
  • Sharp operational administrative skills with confident experience in workforce rostering, P&L management, and hitting aggressive operational targets.
  • Background or a strong understanding of function coordination, corporate conferencing, or banquet-style service.
  • Highly regarded exposure to accommodation-adjacent hospitality like room service or hotel guest relations.
  • Current RSA and RSG/RCG as per state requirements.
  • Ability to perform physical tasks safely and efficiently (manual handling and lifting).

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer


About the Role

Restaurant Manager | Brook Hotel

Are you a high-caliber food and beverage leader ready to pilot one of the most exciting, high-volume dining and event operations in Brisbane? The Brook Hotel is seeking a sophisticated, highly organised Restaurant Manager to take full operational ownership of our bustling bistro, diverse bar spaces, and thriving hospitality departments.

This is a premium, multi-faceted leadership role. "The Brook" isn't just a neighbourhood pub, it is a modern precinct. On any given day, you will be orchestrating high-turnover bistro floor service, managing corporate conferencing setups, and collaborating with our accommodation wing to deliver an exceptional guest journey. We need a hospitality heavyweight who obsesses over elite service standards, loves building a positive team culture, and possesses the administrative muscle to back it all up.

A day in the life of a Restaurant Manager:

  • Lead from the front during peak, high-volume seatings to ensure immaculate presentation, tight service execution, and seamless kitchen-to-floor flow.
  • Build highly efficient, compliant staff rosters that hit complex labour targets and maximise profitability without sacrificing the guest experience.
  • Collaborate with our events team to flawlessly execute premium corporate functions, local celebrations, and community conferences.
  • Maintain a seamless synergy with the hotel wing by overseeing room service standards and ensuring a cohesive five-star experience for overnight guests.
  • Mentor, train, and inspire a large front-of-house crew to deliver warm, attentive, and professional hospitality during intense trading periods.

About you:

  • You have a proven track record as a Restaurant Manager, F&B Director, or high-level Food & Beverage Manager within a high-volume hotel, premium large-scale restaurant, or busy resort precinct.
  • You are a master of high-turnover dining environments and possess the stamina and focus required to maintain elite standards under high volume.
  • You possess sharp operational administrative skills with confident experience in workforce rostering, P&L management, and hitting aggressive operational targets.
  • You have a background or a strong understanding of function coordination, corporate conferencing, or banquet-style service.
  • You have highly regarded exposure to accommodation-adjacent hospitality like room service or hotel guest relations.
  • You’ve got a current RSA and RSG/RCG as per state requirements

Inherent requirements:

  • This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

Ready to step into a flagship role at a premier Brisbane destination? Let’s talk. APPLY NOW!

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network.  An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands, not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support;  our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. 

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Company

EG
Endeavour Group
Mitchelton, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Endeavour Group's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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