Retail Learning & Development Partner

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

An exciting opportunity has opened for an experienced Retail Learning and Development Partner to join the Chanel Fragrance and Beauty division.

ABOUT THE JOB

In line with the Fragrance and Beauty strategies and business priorities, the Retail Learning & Development Partner (RLDP) develops the Beauty Advisor of tomorrow with capabilities beyond products, to excel in client experience and retail excellence. This exciting opportunity will focus on the development of the skin category within our network, and the career development of skin therapists and Skin specialists in particular,

WHAT YOU NEED TO KNOW ABOUT THE ROLE

As a Retail Learning Development Partner, you are empowered to bring passionate connection between the beauty advisor, clients and Chanel.

The RLDP elevates the Beauty Advisor learning journey by customizing learning solutions, coaching and monitoring progress, and consequently creating impact on client experience and business results. You will support development of the retail business by supporting the individual development of the Beauty Advisor to raise capability, improve performance and grow potential. 

WHAT WILL YOU DO?

• Translate and transfer classroom learning into POS executions to strengthen client experience, raise capability and improve performance.
• Elevate learning journey by identifying needs, curating and customizing learning solutions (coaching, on-site training, digital learning etc) on products, services, client experience and retail topics.
• Work closely with Boutique Managers, Sales Managers and Areas Sales Managers to develop individual development plans for the retail teams as appropriate.
• Support on-boarding of new Beauty Advisors and Specialists by leveraging on the digital platform and other available tools to assimilate them into the new environment and coach them on products, selling skills and client experience.
• Share best practices, key observations and individual boutique strategies with the retail leadership team and People and Organisation team to define learning interventions and adaptations.
• Participate in people development discussions with retail leadership and People and Organisation.

 WHAT YOU WILL BRING

• Expert knowledge in people development skills and retail leadership, with an excellent understanding of learning pathways and development planning, preferably within the beauty retail space.
• Demonstrated knowledge and certification in beauty therapy, artistry or equivalent diploma / certificate would be highly advantageous.
• Professional image to lead as a role model in being a Retail Learning Development Partner.
• Exceptional communication and presentation skills, combined with the ability to interact strategically and operationally with a broad range of stakeholders.
• Experience in designing personalized learning paths and curating training content with a good understanding of organizational behaviour.
• Solid knowledge of beauty trends and culture, with an excellent understanding of the skin, makeup and fragrance
• Ability to travel to both metro and regional locations.

WHAT CHANEL CAN OFFER YOU

Chanel is dedicated to empowering our people to develop and learn wholistically. We believe by nurturing the whole person, not just the employee, we give people the space and tools to design their impact based on their individual strengths and intrinsic motivations.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.