Return to Work Team Manager
About this role
Job Description:
Are you an experienced leader within Workers’ Compensation who is passionate about supporting injured workers and driving positive return-to-work outcomes? We are seeking an experienced and motivated Return to Work Team Manager (0 – 70 weeks) to lead a team of case managers supporting injured people recovery and return to work.
In this role, you will provide leadership, coaching and operational support while ensuring high-quality, timely and customer-focused outcomes for injured workers, employers and key stakeholders.
About the Role
As the Return to Work Team Manager, you will be responsible for leading and developing a high-performing team while supporting the delivery of effective and sustainable return-to-work outcomes.
You will work closely with internal teams, employers, healthcare providers and other stakeholders to ensure return-to-work strategies are practical, timely and aligned with legislative, regulatory and client requirements.
Key Responsibilities
Lead, coach and develop a team of Return to Work Specialists
Drive team performance and support the achievement of operational and service delivery targets
Provide technical guidance and support on complex return-to-work matters
Monitor workloads, quality, performance and customer outcomes
Support team members through regular coaching, feedback and performance conversations
Build strong relationships with employers, injured workers, healthcare providers and internal stakeholders
Identify opportunities to improve processes, service delivery and return-to-work outcomes
Ensure compliance with relevant Workers’ Compensation legislation, policies and procedures
Manage escalations and support the resolution of complex or sensitive matters
Foster a positive, collaborative and high-performing team culture
About You
To be successful in this role, you will bring:
Previous leadership or people management experience within Workers’ Compensation, injury management, rehabilitation or a related environment
Strong knowledge of return to work principles and injury management practices
Experience supporting complex claims or return-to-work matters
Demonstrated ability to coach, develop and motivate team members
Strong stakeholder management and communication skills
A proactive and solutions-focused approach
The ability to manage competing priorities in a fast-paced environment
A strong commitment to delivering positive outcomes for injured workers and employers
About us
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.