Matchtech·12 days ago
12 days ago
Sales Account Manager
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What you'll do
- Acting as the primary commercial point of contact for assigned customer accounts
- Managing customer contracts and ensuring compliance with commercial terms
- Maximising contract value in line with agreed terms and scope
- Attending customer meetings, wash-ups, and performance reviews
- Issuing contract briefs to operational teams to support delivery
- Reviewing and negotiating additional Customer Work Requests (CWRs)
- Liaising with Production, Planning and Materials teams to support delivery
- Identifying commercial risks and opportunities across accounts
- Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI
- Producing performance summaries and customer reporting post-input
- Supporting proposals, quotations and contract renewals
- Leading, mentoring and supporting Account Managers within the team
What they're looking for
- Strong aviation commercial / account management background (customer-facing)
- Proven contract management capability and commercial negotiation experience
- Working knowledge of Part-145 maintenance operations
- Solid understanding of aircraft maintenance operations, maintenance programmes and commercial processes
- Confident stakeholder management - able to manage expectations and drive outcomes
- Leadership experience - mentoring/supporting Account Managers or similar
- Strong written and verbal communication skills
- Comfortable working under pressure with multiple stakeholders
- Competent with Microsoft Office (Word/Excel/PowerPoint)
- Must have the right to work in the UK
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Advert
A well-established aviation business is hiring a Senior Account Manager to join its commercial team, supporting a busy aircraft maintenance environment.
This is a customer-facing role where you'll own key accounts end-to-end - contract oversight, commercial negotiation, performance reviews, and ensuring operational teams are aligned to deliver against customer expectations and agreed KPIs.
Role: Sales Account Manager (Senior level) | Location: Doncaster (on-site) | Type: Permanent | Salary: Competitive and DOE
Key responsibilities will include:
- Acting as the primary commercial point of contact for assigned customer accounts
- Managing customer contracts and ensuring compliance with commercial terms
- Maximising contract value in line with agreed terms and scope
- Attending customer meetings, wash-ups, and performance reviews
- Issuing contract briefs to operational teams to support delivery
- Reviewing and negotiating additional Customer Work Requests (CWRs)
- Liaising with Production, Planning and Materials teams to support delivery
- Identifying commercial risks and opportunities across accounts
- Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI
- Producing performance summaries and customer reporting post-input
- Supporting proposals, quotations and contract renewals
- Leading, mentoring and supporting Account Managers within the team
- Deputising for the Commercial Director when required
Key skills and experience required:
- Strong aviation commercial / account management background (customer-facing)
- Proven contract management capability and commercial negotiation experience
- Working knowledge of Part-145 maintenance operations
- Solid understanding of aircraft maintenance operations, maintenance programmes and commercial processes
- Confident stakeholder management - able to manage expectations and drive outcomes
- Leadership experience - mentoring/supporting Account Managers or similar
- Strong written and verbal communication skills
- Comfortable working under pressure with multiple stakeholders
- Competent with Microsoft Office (Word/Excel/PowerPoint)
Additional info:
- Full-time, permanent position
- Must have the right to work in the UK
Company
Matchtech
Hampshire, United Kingdom
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