Senior Business Analyst – Customer AI Automation

Become part of our team as a Senior Business Analyst – Customer AI Automation, advancing United's Retail AI automation capabilities. Drive the design and implementation of scalable AI solutions to transform customer service across voice, chat, and digital channels. Ideal for experienced professionals with strong analytical skills and expertise in customer service operations.

Skills

• business analysis
• customer journey mapping
• ai automation
• conversational ai
• voice automation
• data analysis
• sql
• excel
• jira
• agile
• product management
• stakeholder management
• cross-functional collaboration
• ai governance
• responsible ai
• contact center operations
• customer service operations
• requirements gathering
• technical specification documentation
• change management
• process optimization
• ai model evaluation
• tableau
• business intelligence
• ai/ml concepts
• langchain
• langgraph
• ivr systems