Senior Business Analyst, Technical Business Solutions

Salesforce Service TeamJob SummaryThe Salesforce Senior Business Analyst on the Salesforce Service Team will serve as the critical bridge between business stakeholders...

Skills

• salesforce service cloud
• case management
• agile
• salesforce certified administrator
• omni-channel
• salesforce flow
• jira
• requirements gathering
• salesforce certified service cloud consultant
• salesforce certified business analyst
• user acceptance testing
• process mapping
• functional specification
• data mapping
• stakeholder management
• workshop facilitation
• salesforce einstein ai
• confluence
• lucidchart
• visio
• kpi development
• dashboard development
• change management
• cti platforms
• amazon connect
• genesys
• avaya
• agentforce
• itil
• data governance