SENIOR EXECUTIVE, PROCESS IMPROVEMENT

You will be reporting directly to the Senior Manager, Quality Control & Aftersales and will work closely with the Aftersales and CCL team to achieve Carsome’s vision, mission, and strategic goals which play a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional initiatives along with regional and local teams to improve the overall end-to-end process.

Your Day-to-Day

• Analyze Aftersales and CCL overall processes to identify areas of improvement.

• Ability to assist the teams in designing, improving and monitoring of SOP.

• Able to collaborate with cross-functional teams for both Aftersales and CCL to align on processes.

• Perform operation data analysis and provide improvement initiatives.

• Operation audit management - audit/corrective action template, execution, recommendation.

• New process improvement execution - evaluate the changes impact and report on progress and outcome.

• Other duties may be assigned.
  
  

Your Know-How

• Diploma and or Degree in Operation Management or similar field

• Min 3 years in related field would be an added advantage

• Strong communication skills

• Ability to work independently and reliably

• Ability to organize and prioritize tasks including delegation of tasks when appropriate

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• Knowledge of, or ability to quickly acquire, proven ability with the roles and function of the assigned department

• Knowledge on Microsoft Office, Excel, Word, Power Point, etc.