Senior Executive - Revenue Assurance

Senior Executive, Revenue Assurance (Channel Distribution)

Role Purpose

The Senior Executive – Revenue Assurance is responsible for independently managing backend support function for day-to-day activities for channel distribution business, The role supports business through system enhancements, data integrity, and effective stakeholder management while ensuring compliance with Policies and internal controls.

Context:
Current position is based at Mumbai Office to manage Agreement processing, Affiliate Invoicing based on Subscriber reports, Incentive processing, Monthly Closing, Audits & MIS reporting for all operational related activities.

Key Responsibilities:

• Independently manage the lifecycle of subscription agreements, new sales, renewals, addendums.
• Review subscriber reports, qualifying reports, and pricing and completion of monthly billing & Incentive within TAT.
• Validate billing accuracy and investigate billing exceptions, discrepancies, and revenue-impacting issues.
• Identify revenue leakage risks and coordinate corrective actions with relevant stakeholders.
• Implement channel additions, deactivations, replacements, and package changes within defined SLAs.

• Ability to collaborate with Internal & External stakeholders.
• Resolve operational and commercial queries within agreed service levels.

• Prepare operational MIS, billing reports, and exception reports for management review.
• Ensure compliance with internal controls, SOPs, audit requirements, and regulatory guidelines.
• Maintain complete and accurate documentation to support internal and external audits.
• Perform UAT’s for system enhancements.
• Prioritize and timely delivery of task assigned.

Key Performance Indicators (KPIs)

• Responsible for managing operations seamlessly & timely delivery of SLA alongwith maintaining high level of employee & customer satisfaction
• Identify and drive continuous improvements and initiatives in entire process
• Ensure 100% accuracy

Required Skills

• Strong knowledge of Revenue Assurance, Subscription Management, and Billing Governance.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent computer skills & proficiency in MS Excel, Word, PowerPoint, Outlook
• Hands-on experience with SAP, ERP, and the legacy system preferred.

Qualifications

• Bachelor’s degree in commerce, Finance, Accounting, or Business Administration.
• Post- Graduation or professional certifications will be an added advantage.

Experience

• 5 years of experience in Revenue Assurance.
• Experience in the Media, Broadcasting, Telecom, OTT, or Digital Distribution industry is preferred.