Senior Manager, Mortgage Retention and HELOC Strategy
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About this role
Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
Reporting to the Senior Director, Strategy and Operations, and working alongside senior management, the Senior Manager, Mortgage Retention and HELOC Strategy is responsible for devising strategies and launching initiatives to drive maximum customer retention and delightful customer experiences, as well as growth and profitability of our Home Equity Line of Credit (HELOC) product, while balancing return on equity requirements and risk reward trade-offs.
This role is part of Residential Lending Strategy, working closely with the Product Team, and requires strong senior leadership communication and presentation skills. The incumbent is responsible for driving cross-functional initiatives with key stakeholders (e.g. Renewals, Credit, Sales, Operations, Finance, and Risk).
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