Senior Operations Manager
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What you'll do
- Oversee daily operations across multiple CORE Coffee & Roastery locations.
- Ensure all branches consistently follow company SOPs, operational standards, and service procedures.
- Monitor store performance and implement corrective actions where required.
- Conduct regular branch visits, operational audits, and performance reviews.
- Drive sales, revenue, profitability, and overall business growth across assigned locations.
- Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.
- Develop and execute action plans to improve underperforming branches.
- Support new store openings, expansions, and operational development initiatives.
- Lead, coach, and develop Store Managers and operational teams.
- Ensure effective manpower planning, scheduling, productivity, and staff deployment.
- Identify training needs and coordinate with HR/Training teams to improve employee performance.
- Build a strong service-oriented culture and maintain high employee engagement.
What they're looking for
- Bachelor's degree in Business Administration, Hospitality, F&B Management, or a related field.
- 7–10+ years of experience in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.
- Strong understanding of P&L management, sales, labor cost, food cost, inventory, and operational KPIs.
- Strong leadership, communication, problem-solving, and analytical skills.
- Proficiency in Microsoft Office and F&B POS/ERP systems.
- Fluency in English; Arabic is an advantage.
- Willingness to travel between branches as required.
Nice to have
- Previous experience managing multiple branches/outlets is highly preferred.
- Experience in specialty coffee or coffee-roastery operations is an advantage.
- Arabic is an advantage.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview:
We are looking for a Senior Operations Manager to oversee the day-to-day operations and performance of multiple CORE Coffee & Roastery outlets in Riyadh.
The role will be responsible for branch performance, sales and profitability, P&L, cost control, inventory, service and coffee quality, SOP compliance, and people management. The ideal candidate will have strong multi-unit F&B experience and the ability to lead Store Managers and operational teams while improving performance across multiple locations.
Key Responsibilities:
Operations Management
Oversee daily operations across multiple CORE Coffee & Roastery locations.
Ensure all branches consistently follow company SOPs, operational standards, and service procedures.
Monitor store performance and implement corrective actions where required.
Conduct regular branch visits, operational audits, and performance reviews.
Sales & Business Performance
Drive sales, revenue, profitability, and overall business growth across assigned locations.
Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.
Develop and execute action plans to improve underperforming branches.
Support new store openings, expansions, and operational development initiatives.
People & Leadership
Lead, coach, and develop Store Managers and operational teams.
Ensure effective manpower planning, scheduling, productivity, and staff deployment.
Identify training needs and coordinate with HR/Training teams to improve employee performance.
Build a strong service-oriented culture and maintain high employee engagement.
Coffee & Product Quality
Maintain consistent coffee quality, preparation standards, presentation, and service across all branches.
Ensure compliance with recipes, brewing standards, product specifications, and quality-control procedures.
Coordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency.
Cost Control & Inventory
Monitor food, beverage, packaging, labor, and operational costs.
Control wastage, stock variances, inventory losses, and unnecessary operating expenses.
Ensure proper inventory management, ordering, receiving, storage, and stock rotation procedures.
Customer Experience
Maintain high standards of customer service and hospitality.
Monitor customer feedback, complaints, reviews, and service issues.
Develop initiatives to improve customer satisfaction, retention, and brand experience.
Compliance & Standards
Ensure compliance with food safety, hygiene, health, safety, municipality, and company requirements.
Conduct operational inspections and ensure corrective actions are completed within the required timelines.
Maintain brand presentation and ensure all outlets meet CORE Coffee & Roastery standards.
Qualifications & Experience:
Bachelor's degree in Business Administration, Hospitality, F&B Management, or a related field.
7–10+ years of experience in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.
Previous experience managing multiple branches/outlets is highly preferred.
Strong understanding of P&L management, sales, labor cost, food cost, inventory, and operational KPIs.
Experience in specialty coffee or coffee-roastery operations is an advantage.
Strong leadership, communication, problem-solving, and analytical skills.
Proficiency in Microsoft Office and F&B POS/ERP systems.
Fluency in English; Arabic is an advantage.
Willingness to travel between branches as required.
Key Performance Indicators (KPIs):
Sales & revenue growth
Branch profitability / P&L performance
Food & beverage cost %
Labor cost %
Customer satisfaction
Store audit scores
Employee turnover and retention
Inventory variance and wastage
Operational compliance
New store opening performance
Staff productivity and training completion
Company
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