Senior Professional Services Engineer
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What you'll do
- Install and configure software solutions and equipment at customer sites (remotely) while following defined methodology, processes, system requirements, and customer specific needs.
- Resolve technical issues related to application implementation and support product functionality troubleshooting.
- Perform necessary tests to ensure that all components of the technical architecture are properly implemented.
- Complete necessary project documentation.
- Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
- Contribute to work plan creation, document issue resolution to knowledge base system, and support internal team members with technical issues.
- Provide proactive updates to the project manager and customers during the project and follow-up on project pending items and open issues until project closure.
- Integrate applications with Oracle, MSSQL, Flat Files, and other backend enterprise systems using ETL, XML, and scripting languages (integration specific only).
- Assist in the design effort on Enterprise Risk and Compliance Management projects.
- Design, review, and document the on-site architecture of software solutions, working with implementation teams and the customer IT teams.
- Design and monitor the development of an implementation infrastructure and framework.
- Create standard architecture (as built) documents to be used on projects by the deployment team (including subcontractors).
What they're looking for
- Master’s degree or foreign equivalent in Computer Applications, Computer information Systems, or related field
- 3 years of experience in the job offered or related occupation
- Java/J2ee Technologies (Java, Servlet/JSP, EJB, Struts, spring 2x/3x/4x, Hibernate, IBATIS, JPA, and Web)
- Services (SOAP, REST), JMS, MDB, Design Patterns, Web method, Spring boot, Micro services, and Kafka
- Databases: MS SQL, and Oracle
- Operating Systems: Windows, Citrix, Linux, and MAC OS
- Building Tools: ANT and Maven
- Performance Tuning MAT, Visual VM, JMeter, JPROBE, JPROFILER, Dyna trace
- Version/Source Control: GIT, SVN, Star Team, CVS, VSS, and CLEARCASE
- Track Tool: JIRA, Silk Central, HP ALM, and SharePoint
- Application Servers: JBoss, Apache Tomcat, IBM WebSphere, and Oracle WebLogic
- Telephony: PBX, Switch, CTI, VoIP, SIP [Avaya, Cisco, Nortel, and Genesis Networking]
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Senior Professional Services Engineer (Actimize, Inc.; Hoboken, NJ): Install and configure software solutions and equipment at customer sites (remotely) while following defined methodology, processes, system requirements, and customer specific needs. Resolve technical issues related to application implementation and support product functionality troubleshooting. Perform necessary tests to ensure that all components of the technical architecture are properly implemented. Complete necessary project documentation. Provide basic application overview, technical support, and technical quality control throughout all stages of the project. Contribute to work plan creation, document issue resolution to knowledge base system, and support internal team members with technical issues. Provide proactive updates to the project manager and customers during the project and follow-up on project pending items and open issues until project closure. Integrate applications with Oracle, MSSQL, Flat Files, and other backend enterprise systems using ETL, XML, and scripting languages (integration specific only). Assist in the design effort on Enterprise Risk and Compliance Management projects. Design, review, and document the on-site architecture of software solutions, working with implementation teams and the customer IT teams. Design and monitor the development of an implementation infrastructure and framework. Create standard architecture (as built) documents to be used on projects by the deployment team (including subcontractors). Provide solutions to high-level and low-level design problems on both the company side and the client side. Telecommuting permitted pursuant to company policy.
Minimum requirements: Master’s degree or foreign equivalent in Computer Applications, Computer information Systems, or related field, plus 3 years of experience in the job offered or related occupation.
Must have experience with the following:
Java/J2ee Technologies (Java, Servlet/JSP, EJB, Struts, spring 2x/3x/4x, Hibernate, IBATIS, JPA, and Web); Services (SOAP, REST), JMS,
MDB, Design Patterns, Web method, Spring boot, Micro services, and Kafka; Databases: MS SQL, and Oracle; Operating Systems: Windows, Citrix, Linux, and MAC OS; Building Tools:
ANT and Maven; Performance Tuning MAT, Visual VM, JMeter, JPROBE, JPROFILER, Dyna trace; Version/Source Control: GIT, SVN, Star Team, CVS, VSS, and CLEARCASE; Track
Tool: JIRA, Silk Central, HP ALM, and SharePoint; Application Servers: JBoss, Apache Tomcat, IBM WebSphere, and Oracle WebLogic; Telephony: PBX, Switch, CTI, VoIP, SIP [Avaya,
Cisco, Nortel, and Genesis Networking; Scripting/web: JavaScript, jQuery, CSS, HTML, DHTML, XML, and VTL; IDE and Tools: IDEA IntelliJ, Eclipse, Edit plus, SQL Developer, SOAPUI,
Check Style, Jenkins, File net, SSH, and WinSCP; installation and integration of NIM/Engage/NTR solutions into Customer Environments; and Testing/Logging Frameworks (Mockito,
JUnit, and Log4j).
Salary: $128,939.00 to $135,000.00 per year
Requisition: 11773
Click apply or send resume to marian.alvarado@nice.com. An EOE.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Company
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