Senior Property Claim Specialist
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What you'll do
- Analyze initial reports and promptly reach out to insured parties with a high priority on first day contact.
- Manage claims conducting virtual inspections, utilizing AI, and other virtual tools along with utilization of approved vendors to fully assess and adjust property losses.
- Ensure virtual inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000
- Effectively evaluate contract language and identify coverage issues
- Promptly and appropriately develop the claim file to provide accurate and timely investigation and loss analysis
- Maintain an active file diary to move file toward resolution
- Utilize digital technology to evaluate damage and scope and estimate virtually (e.g., using PLNAR) and compose estimates (e.g., Cotality Claim estimating platform).
- Recognize and pursue recovery
- Adhere to all statutory and regulatory fair claims practices.
- Recognize and identify potential fraudulent claims.
- Effectively control the use, work product, and expenses of outside vendors.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Senior Claims Specialist – Virtual Property Team Adjuster
Description
We are seeking a Senior Property Claims Specialist to join our Virtual Property Desk team, handling claims throughout North America. This role is based in Phoenix, AZ, and requires in-office work at our Phoenix Claims Center. The position is focused on desk claim handling, delivering exceptional customer service, and using virtual scoping and estimating tools, and AI-enabled technology to efficiently assess and resolve property losses. The successful candidate will be comfortable working in a digitally enabled environment, adaptable to change, and committed to delivering a best-in-class customer experience through innovation, accuracy, and efficiency.
Responsibilities:
- Analyze initial reports and promptly reach out to insured parties with a high priority on first day contact.
- Manage claims conducting virtual inspections, utilizing AI, and other virtual tools along with utilization of approved vendors to fully assess and adjust property losses.
- Ensure virtual inspections are completed of properties to include investigating facts, evaluating damages, and writing estimates.
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000
- Effectively evaluate contract language and identify coverage issues
- Promptly and appropriately develop the claim file to provide accurate and timely investigation and loss analysis
- Maintain an active file diary to move file toward resolution
- Utilize digital technology to evaluate damage and scope and estimate virtually (e.g., using PLNAR) and compose estimates (e.g., Cotality Claim estimating platform).
- Recognize and pursue recovery
- Adhere to all statutory and regulatory fair claims practices.
- Recognize and identify potential fraudulent claims.
- Effectively control the use, work product, and expenses of outside vendors.
- Effectively evaluate claim facts and negotiate claim settlements.
- Be available for on call rotation during weekends and weekdays during times of heavy volume
- Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
- Establish and maintain rapport with business partners including insureds, agents, and underwriters
- Provide best in class service to a diverse client base that results highly satisfied clients
Company
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