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Jobs / Customer Support Operations Analyst in Canada
23 days ago
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Coalition·23 days ago
23 days ago

Senior Security Support Analyst

Any location, CanadaRemoteMid · 5-8 yearsCustomer Support Operations Analyst

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Must-have skills for this role

  • incident investigation
  • attack vectors
  • exploitation methods
  • attacker ttps

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Apply faster with autofill FREEcoalition uses Greenhouse - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Investigate incidents and claims, determine root cause, and recommend effective preventive or detective controls.
  • Analyze attack vectors, exploitation methods, and attacker TTPs.

What they're looking for

  • Knowledge of TCP/IP protocols, network analysis, and network and security applications, including log analysis and network traffic capture analysis.
  • Ability to investigate incidents and claims, determine root cause, and recommend effective preventive or detective controls.
  • Familiarity with NIST, ISO, HIPAA, and PCI frameworks and their practical application.
  • Strong written and verbal communication skills, with the ability to provide clear recommendations to technical and executive audiences.

Nice to have

  • Experience analyzing cyber insurance claims or translating security findings into underwriting, rating, or risk-scoring inputs.
  • Hands-on experience with cloud security, security architecture, data protection, or security control assessments.
  • Background in threat intelligence and developing detection tradecraft from observed attacker behavior.
  • Experience advising CISOs or customers on prioritizing security improvements based on risk, feasibility, and business context.
  • Demonstrated ability to create or improve internal security processes, products, or analytical methodologies.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.   

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

  • ck vectors, exploitation methods, and attacker TTPs.
  • Knowledge of TCP/IP protocols, network analysis, and network and security applications, including log analysis and network traffic capture analysis.
  • Ability to investigate incidents and claims, determine root cause, and recommend effective preventive or detective controls.
  • Familiarity with NIST, ISO, HIPAA, and PCI frameworks and their practical application.
  • Strong written and verbal communication skills, with the ability to provide clear recommendations to technical and executive audiences.

Bonus Points 

  • Experience analyzing cyber insurance claims or translating security findings into underwriting, rating, or risk-scoring inputs.
  • Hands-on experience with cloud security, security architecture, data protection, or security control assessments.
  • Background in threat intelligence and developing detection tradecraft from observed attacker behavior.
  • Experience advising CISOs or customers on prioritizing security improvements based on risk, feasibility, and business context.
  • Demonstrated ability to create or improve internal security processes, products, or analytical methodologies.

Compensation

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. 

In Alberta, British Columbia & Ontario the base salary for this position ranges from $118,600.00/year up to $148,250.00/year.  

For all other locations, the base salary for this position ranges from $106,700.00/year up to $133,425.00/year. 

Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Vacancy Status: This posting is for an existing vacancy.

Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.

Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.

Perks

  • 100% medical, dental, and vision coverage
  • Flexible PTO
  • Annual home office stipend and WeWork access
  • Mental & physical health wellness programs like Headspace, Lumino, and more!
  • Competitive compensation and opportunity for advancement

Why Coalition? 

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

Visit our Newsroom > 

Privacy Notice

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

Our Privacy Policy > 

Safe Hiring Notice

All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).

Anti-Discrimination Notice

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.

Company

Coalition
Any location, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Coalition's careers site·first seen 29 Aug 2026·last verified 8 Sept 2026·How we source jobs

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