Senior Specialist - Cloud CC Delivery Lead

The role is responsible to drive results in the business and client contact center transitions. The professional will lead and manage the operations for cloud contact center platforms, CCaaS outreach/Auto Dialer capabilities, Campaign and lead list management. Conversational AI IVR, Chat, Call recording and platform operations. Experts in hands-on operational deployment practices and managing the services having deep knowledge in areas of contact center, network and cloud infra