NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
14 days ago
Apply with autofill
Apply with autofill
Deutsche Bank·BFSI·14 days ago
14 days ago

Senior Technology Program Director

Pune, IndiaSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Deutsche Bank

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • project management
  • agile
  • budgeting
  • resource allocation

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Job Description:

Job Title: Senior Technology Program Director

Corporate Title: Director

Location: Pune, India

Role Description

  • Deutsche Bank is the leading German bank with strong European roots and a global network.   The bank focuses on its strengths in Corporate Bank newly created in 2019, a leading Private Bank, a focused investment bank and in asset management. 
  • We are seeking a highly skilled and motivated Senior Technology Program Director to lead and oversee our technology programs and initiatives within Deutsche Bank’s Technology Data and Innovation (TDI) division.   This technology role will support the Bank’s Global Procurement and Global Real Estate business functions.  
  • As the Senior Technology Program Director, you will play a pivotal role in driving the successful delivery of complex and strategic technology projects. You will be responsible for providing strong leadership, managing cross-functional teams, and ensuring the effective execution of technology programs in alignment with our business objectives. 
  • In addition, this role will have local people management responsibilities within our Pune, India office. 

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

  • Best in class leave policy.
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

Program Leadership:

  • Develop and implement the overall technology program strategy, in line with the company's vision and goals as well as business objectives.
  • Oversee the entire program lifecycle, from initiation to closure, ensuring timely and quality deliverables.
  • Provide direction, guidance, and mentoring to project managers and other team members.
  • Foster a culture of innovation, collaboration, and continuous improvement within the technology program team.

Stakeholder Management:

  • Build and maintain strong relationships with technology and business stakeholders including senior level executives
  • Manage external partners and vendors that are required throughout the program lifecycle
  • Regularly communicate program status, risks, and opportunities to stakeholders, ensuring transparency and buy-in.

Resource Management:

  • Allocate resources efficiently across various technology projects to optimize project outcomes.
  • Collaborate with HR and relevant departments to identify and onboard top talent when necessary.
  • Monitor and manage the program budget, ensuring cost-effectiveness and adherence to financial goals.

Risk and Issue Management:

  • Proactively identify and mitigate potential risks and issues that may impact program success.
  • Implement risk management strategies and contingency plans to address challenges as they arise.

Performance and Quality Assurance:

  • Establish metrics and KPIs to measure program performance and success.
  • Conduct regular evaluations to ensure program adherence to quality standards and best practices.
  • Implement lessons learned and feedback mechanisms to drive continuous improvement.

Compliance and Governance:

  • Ensure compliance with relevant industry standards, regulations, and company policies.
  • Develop and maintain program governance frameworks to promote accountability and efficiency.

People Management

  • Manage and develop technology resources based in our Pune India office
  • Ensure cross team collaboration across the Deutsche Bank franchise

Your skills and experience

  • Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
  • Proven experience as a Technology Program Director or in a similar senior technology management role, with a track record of successful program delivery within the Procurement functional area (at least 10 years of IT program management experience and 15 – 20 years of overall technology implementation experience).
  • Specific program management experience with third party Contract Lifecycle Management (CLM) and/or Process Orchestration and AI enabled solutions is a plus
  • In-depth knowledge of project management methodologies, Agile frameworks, and technology development lifecycles.
  • Strong leadership, communication, and interpersonal skills, with the ability to influence and motivate diverse teams.
  • Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and adapt to changing priorities.
  • Solid understanding of budgeting, resource allocation, and financial management.
  • Exceptional problem-solving and decision-making capabilities.
  • Certifications such as PMP or ScrumMaster are a plus.

How we’ll support you

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

BFSI

Company

Deutsche BankBFSI
Pune, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Deutsche Bank's careers site·first seen 1 Jun 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Control Execution Oversight Senior Analyst, Assistant Vice President at CitiGurugram, India–match not yet calculated
  • Director, APAC CISO at BarclaysPune, India–match not yet calculated
  • Core Java Tech Lead - Vice President at CitiPune, India–match not yet calculated
  • Model Oversight Senior Manager - Executive Director at Wells FargoBengaluru, India–match not yet calculated
  • Vice President- Client KYC at theapexgroupPune, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom