DHL·11 days ago
11 days ago
Senior Territory Service Representative (BIW)
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What you'll do
- Execute pickup and delivery operations
- Perform route planning and optimization
- Manage proof of delivery and shipment documentation
- Handle cash on delivery and shipment handling
- Ensure standard operating procedures compliance and safety compliance
- Utilize mobile scanners and digital applications
- Provide customer service and manage customer relationships
- Handle and resolve customer complaints
- Mentor and coach team members
- Drive process improvement and operational excellence
- Engage in teamwork, knowledge sharing, and problem solving
- Maintain results orientation and effective time management
What they're looking for
- pickup and delivery operations
- route planning
- proof of delivery management
- cash on delivery handling
- shipment handling
- customer relationship management
- mobile scanner usage
- digital application usage
- shipment documentation
- standard operating procedures compliance
- vehicle operation
- safety compliance
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Title. Senior Territory Service Representative – Operations. Function. Operations. Reports To. Inbound Shift In-charge / Outbound Shift In-charge (as applicable). Location. Branch / Service Cen...
Skills
- pickup and delivery operations
- route planning
- proof of delivery management
- cash on delivery handling
- shipment handling
- customer relationship management
- mobile scanner usage
- digital application usage
- shipment documentation
- standard operating procedures compliance
- vehicle operation
- safety compliance
- team mentoring
- coaching
- process improvement
- operational excellence
- customer service
- complaint resolution
- teamwork
- knowledge sharing
- problem solving
- results orientation
- time management
Company
DHL
Vadodara, India
Company facts come from this company's own listings. We only show what the postings themselves carry.