Service Design Architect

Company Description

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?

The team you’ll join:
You’ll join Deloitte Technology & Transformation in Auckland as an Associate Director or Senior Specialist Lead, Operate Service Architect. You will work within a cross-functional Operate team focused on designing and delivering managed services for complex client environments. The team partners closely with delivery, commercial, and solution architecture leads across New Zealand and globally, supporting large-scale, multi-year engagements across cloud, platforms, cyber, and business transformation.

Job Description

As an ‘Associate Director or Senior Specialist Lead, Operate Service Architect’ you will design and shape scalable managed services that align client outcomes with Deloitte’s delivery capability, risk appetite, and commercial objectives. Your typical day will include:

• Leading the design of end-to-end managed service solutions across complex engagements, translating client requirements into practical service models
• Defining operating models, governance structures, service boundaries, and delivery approaches to ensure scalable, maintainable solutions
• Supporting pursuits through solution shaping, pricing, and stakeholder engagement, ensuring solutions are commercially sound and competitive

Qualifications

Bring your expertise in managed services, service architecture, and commercial solution design and see what impact you can make. You’ll also have:

• 10+ years’ experience in managed services, outsourcing, or Operate delivery models, including large-scale, multi-year engagements
• Strong understanding of service management, operating models, pricing structures, and global delivery environments
• Proven stakeholder engagement capability, with the ability to influence senior leaders and operate across complex, cross-functional environments

Additional Information

Making an impact that matters, together:
We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent, the intent to make a meaningful difference.

Our shared values are at the heart of everything we do. Living these values, including taking care of each other and fostering inclusion, ensures everyone can contribute and grow.

How you’ll be rewarded:
We recognise performance beyond remuneration. The Deloitte experience is built on trust, balance, wellbeing, and connection.

We offer you:

• Flexible work arrangements
• Subsidised professional qualifications and memberships
• Subsidised health insurance
• Income protection insurance
• 22 days annual leave
• Social events and wellbeing initiatives
• Community volunteer opportunities
• Environmental and sustainability focus

Does this sound like the sort of role and organisation for you? Then apply now. We would value your application.

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte<interviews@hirevue.com>. If you receive a suspicious email, verify its authenticity by contacting us at NZinfo@deloitte.co.nz.